Senior Director, Airport Customer Experience

Frontier Airlines, Inc; Denver (CO); Hybrid; USD 152,000 - 202,000; Full time

Job summary

Frontier Airlines is seeking a Sr Director of Airport Customer Service to lead station management, customer experience, and airport operations personnel. The role focuses on on-time performance, safety, and operational excellence while guiding teams and maintaining effective cross‑department collaboration.

The position requires 10–15 years of supervisory experience, a Bachelor’s degree (Master’s preferred), and strong budgeting skills.

Qualifications

• 10-15 years of supervisory/managerial experience in a similar corporate work environment.
• Bachelor's Degree or equivalent work experience required; Master's Degree preferred.
• Departmental budget experience required.
• Prior large multifunction budget preparation experience.
• Experience with labor relations and union avoidance plans.
• Prior airline work experience required.

Responsibilities

• Provide professional, role model-type leadership within the department and throughout the airline.
• Assist with goal setting, planning, budgeting, scheduling, feedback, hiring, and defining the vision for airport operations personnel.
• Develop leadership in those in leadership positions for increased scope.
• Establish strong communication channels with direct reports, managers and contributors.
• Plan for the future and address operational problems proactively.
• Interact with TSA/FAA to ensure compliance with regulations.
• Implement metrics and reports to assess performance and recognize excellence.
• Guide policy implementation and structure within Airport Customer Service.

Skills

Leadership

Budget management

Team management

Communication

Problem solving

Education

Bachelor's degree or equivalent

Master's degree preferred

Job description

Frontier Airlines is seeking a Sr Director of Airport Customer Service to lead station management, customer experience, and airport operations personnel. The role focuses on on-time performance, safety, and operational excellence while guiding teams and maintaining effective cross‑department collaboration.

The position requires 10–15 years of supervisory experience, a Bachelor’s degree (Master’s preferred), and strong budgeting skills.