Remote National Director, Customer Service & AI Strategy

Partner Company; United States; Remote; USD 180,000 - 250,000; Full time

Benefits offered by this job

Health insurance coverage

Paid parental leave

Paid time off and holidays

Remote work flexibility

Job summary

Partner Company is seeking a National Director of Customer Service to unify and lead a multi-brand support function from a fully remote home office.

You will shape strategy, standardize processes, measure performance, and drive AI-driven modernization across units, collaborating with senior stakeholders and steering cross-functional teams worldwide. The role requires travel up to 20% and a proven track record in scaling customer service globally.

Qualifications

• 8+ years of customer service leadership experience.
• Strong ability to influence senior stakeholders.
• Comfortable with data, technology and AI in a fast-paced environment.

Responsibilities

• Develop and implement a unified customer service strategy across brands.
• Oversee CRM systems, ticketing tools, and AI technologies to improve workflows and CX.
• Recruit, lead and develop customer service managers and enable cross-functional collaboration.

Skills

Leadership

Stakeholder influence

Data/AI literacy

Job description

Partner Company is seeking a National Director of Customer Service to unify and lead a multi-brand support function from a fully remote home office.

You will shape strategy, standardize processes, measure performance, and drive AI-driven modernization across units, collaborating with senior stakeholders and steering cross-functional teams worldwide. The role requires travel up to 20% and a proven track record in scaling customer service globally.