Senior Director, Advancement Ops - Donor Experience & Data

Catholic Charities of the Archdiocese of Chicago; Chicago (IL); Hybrid; USD 120,000 - 145,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

PTO and Holidays

403(b) Retirement Plan

Professional Development Opportunities

Job summary

Catholic Charities of the Archdiocese of Chicago seeks a Senior Director, Advancement Operations to lead core development operations, donor relations, data management, and reporting. You will drive process improvements, ensure data integrity, and align advancement with organizational revenue goals, collaborating with finance and giving teams to optimize the donor experience.

With 5–10 years in development operations in a large nonprofit, you will guide teams toward excellence, leverage

Qualifications

• Bachelor’s degree in Business Administration, Nonprofit Management, Finance, or a related field (Master’s degree preferred).
• 5-10 years of progressive experience in development operations, advancement services, fundraising analytics, or related areas.
• Experience in a large, multi-program social service organization.
• Demonstrated experience leading cross-functional teams and managing complex operational processes within a nonprofit, higher education, or mission-driven environment.
• Excellent writing and verbal communication, translating stories and impact effectively.
• Strong collaboration and relationship-building across departments and senior leadership.
• Understanding donor relations and stewardship best practices.
• Experience aligning advancement operations with organizational strategy and revenue goals.
• Experience with financial reporting, budgeting, and reconciliation between advancement and finance systems.
• Advanced proficiency with fundraising CRMs (preferably Raiser's Edge) and data reporting tools.

Responsibilities

• Oversee daily operations of advancement processes, ensuring efficiency, data accuracy, and transparency.
• Lead donor relations, data management, gift processing, and reporting with clear goals and controls.
• Collaborate with Giving and Finance teams to reconcile revenue data and systems.
• Develop communications programs and leverage analytics to measure outcomes and inform decisions.
• Coach and develop Donor Relations, Data Management, and Gift Processing teams.
• Represent advancement operations in cross‑departmental and external partner meetings.

Skills

Leadership

Cross-functional collaboration

Verbal & written communication

Donor relations understanding

Strategic thinking

Education

Bachelor's degree in Business Administration, Nonprofit Management, Finance, or related field

Master’s degree preferred

Tools

Raiser's Edge

Data reporting tools

Job description

Catholic Charities of the Archdiocese of Chicago seeks a Senior Director, Advancement Operations to lead core development operations, donor relations, data management, and reporting. You will drive process improvements, ensure data integrity, and align advancement with organizational revenue goals, collaborating with finance and giving teams to optimize the donor experience.

With 5–10 years in development operations in a large nonprofit, you will guide teams toward excellence, leverage