Senior Director Account Management - Remote

Lensa; Oklahoma City (OK); Remote; USD 143,000 - 243,000; Full time

Job summary

A leading company is seeking a Senior Director of Account Management to provide strategic leadership and ensure client satisfaction. This remote role involves managing account executives, leading contract negotiations, and collaborating with cross-functional teams to drive performance improvements. Ideal candidates will have extensive experience in healthcare and strong leadership skills.

Qualifications

• 8 years of relevant client services experience in healthcare or pharmacy benefit management.
• 5 years of leadership/people management experience.

Responsibilities

• Provide strategic and operational leadership to account executives.
• Collaborate with cross-functional teams to maximize client satisfaction.
• Manage budgets, revenue goals, and performance.

Skills

Interpersonal Skills

Organizational Skills

Leadership

Strategic Planning

Education

Bachelor's degree in Business, Marketing, Finance, Healthcare Administration, PharmD

MBA or other advanced degree

Job description

Senior Director Account Management - Remote

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Job Posting Title

Senior Director Account Management - Remote

Job Description

The Sr Director of Account Management is responsible for providing strategic and operational leadership to a team of account executives and is accountable for the satisfaction and retention of assigned clients. This position collaborates across functions to ensure strategic alignment and execution of Prime, and assigned client priorities.

Responsibilities

• Provide strategic and operational leadership to the account executive function; serve as point of escalation and accountable leader for issue resolution across clients.
• Establish processes and tracking methodologies to monitor performance against contracts and prevent repeat issues in the future; develop and document standard operating procedures, reporting requirements, and other operational activities required to serve our clients efficiently.
• Collaborate with cross-functional teams throughout the organization and maintain direct relationships with clients, especially with senior leadership; develop a consultative, service-oriented partnership with the client to maximize satisfaction, contract renewals, and adoption of Prime's products and services; build and maintain relationships with key client stakeholders and seek routine feedback.
• Identify, establish, and maintain relationships with key cross-functional partners; collaborate with account leadership and business development to develop and implement Go-To-Market strategies and establish communication routines to monitor performance and drive process improvements.
• Lead contract negotiations and pricing for new business and renewals; participate in RFPs; oversee account leadership during project implementations.
• Review and organize the account executive's book of business to support retention and strategic fulfillment.
• Facilitate strategic discussions with clients regarding service performance and growth strategies; support development and execution of engagement strategies to grow the market.
• Manage budgets, revenue goals, staffing, and performance; demonstrate Prime's leadership standards during interactions; provide support and coaching to team members; oversee employee relations issues; attend face-to-face meetings with customers as needed.
• Other duties as assigned.

Education & Experience

• Bachelor's degree in Business, Marketing, Finance, Healthcare Administration, PharmD, or related field, or equivalent experience; HS diploma or GED required.
• 8 years of relevant client services experience in healthcare or pharmacy benefit management, preferably Medicaid.
• 5 years of leadership/people management experience.
• Must be eligible to work in the U.S. without sponsorship.

Additional Qualifications

• Thorough understanding of the PBM industry and expertise in areas like pharmacy trends or Medicaid benefits.
• Excellent interpersonal skills to facilitate meetings, resolve conflicts, build consensus, and influence across departments and levels.
• Ability to balance compliance, business goals, and risks while driving initiatives.
• Strong organizational skills, attention to detail, and ability to manage multiple complex projects under pressure.
• Proven leadership in establishing team culture, creating vision, building trust, and developing people.
• Ability to develop strategic plans for client retention and product adoption.
• Strong skills in managing complex information and developing solutions.
• Ability to work effectively in a matrixed environment and lead cross-departmental initiatives.
• Capability to identify and implement process improvements.

Preferred Qualifications

• MBA or other advanced degree.

Physical Demands

• Travel up to 30%.
• Work outside standard hours as needed, including holidays, nights, and weekends.
• Constant sitting, using hands, talking, and hearing.
• Frequent reaching with hands and arms.
• Occasional standing, walking, stooping, kneeling, crouching.
• Occasional lifting up to 25 pounds.
• Specific vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment.

All employees must understand and comply with security responsibilities and all legal, regulatory, and internal policies.

Potential pay ranges from $143,000 to $243,000, based on experience and skills.

For benefits details, visit our Benefits Page and click on 'Benefits at a glance.'

Prime Therapeutics LLC is an equal opportunity employer and encourages diverse candidates to apply. We consider all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classes.

We welcome applicants with diverse backgrounds and those requiring accommodations. Contact Human Resources at 1.866.469.1257 or [e-mail] for assistance.