Senior Director Account Management - Remote

Lensa; Nashville (TN); Remote; USD 143,000 - 243,000; Full time

Job summary

A leading career site is seeking a Senior Director of Account Management to provide strategic leadership and ensure client satisfaction. This remote role involves managing a team, client relations, and operational efficiency in the healthcare sector.

Qualifications

• 8+ years in healthcare or pharmacy benefit management client services.
• 5+ years of leadership experience.

Responsibilities

• Lead and develop the account management team.
• Establish performance monitoring processes.
• Collaborate on Go-To-Market strategies.

Skills

Interpersonal Skills

Project Management

Conflict Resolution

Analytical Skills

Education

Bachelor's degree in Business

MBA or advanced degree

Job description

Senior Director Account Management - Remote

Lensa, the leading career site for job seekers at all career stages, is partnering with Prime Therapeutics to find a qualified Senior Director of Account Management. Our mission is to help people access the medicines they need to feel better and live well, which guides our decisions and fuels our passion.

Job Title: Senior Director Account Management - Remote

Job Description: The Sr Director of Account Management provides strategic and operational leadership to a team of account executives, ensuring client satisfaction and retention. This role involves cross-functional collaboration to align and execute on Prime's and clients' priorities.

Responsibilities:

• Lead and develop the account management team; serve as escalation point for client issues.
• Establish performance monitoring processes; develop SOPs and reporting for operational efficiency.
• Build strong relationships with clients and internal teams; maximize client satisfaction and contract renewals.
• Collaborate on Go-To-Market strategies and maintain communication to monitor performance and drive improvements.
• Lead contract negotiations, pricing, and participate in RFPs and project implementations.
• Manage the account portfolio, aligning resources to support strategic goals.
• Facilitate strategic client discussions to identify growth opportunities.
• Oversee budgets, revenue goals, staffing, and team development; support and coach team members.
• Perform other duties as assigned.

Education & Experience:

• Bachelor's degree in Business, Marketing, Finance, Healthcare Administration, PharmD, or related; HS diploma or GED required.
• 8+ years in healthcare or pharmacy benefit management client services, preferably Medicaid.
• 5+ years of leadership experience.
• Eligible to work in the U.S. without sponsorship.

Additional Qualifications:

• Deep understanding of the PBM industry and related areas.
• Excellent interpersonal, facilitation, conflict resolution, and influencing skills.
• Strong organizational and project management skills.
• Proven leadership in building team culture and strategic planning.
• Ability to analyze complex information and develop solutions.
• Effective in matrixed environments; leadership across departments.
• Experience leading process improvements.

Preferred Qualifications:

• MBA or advanced degree.

Physical Demands:

• Travel up to 30%; outside normal hours as needed.
• Sit, use hands, talk, hear; reach; stand, walk, stoop, kneel, crouch; lift up to 25 lbs.; specific vision abilities required.

All employees must adhere to security and legal requirements. The salary range is $143,000 - $243,000, based on experience. For benefits details, visit our Benefits Page.

Prime Therapeutics is an equal opportunity employer committed to diversity and inclusion. We encourage candidates from all backgrounds to apply. For accommodations, contact Human Resources at 1.866.469.1257 or [e-mail].