Senior Director Account Management - Remote

Lensa; Indianapolis (IN); Remote; USD 143,000 - 243,000; Full time

Job summary

An established industry player is seeking a Senior Director of Account Management to lead a dynamic team in delivering exceptional client service. This role emphasizes strategic leadership, collaboration across functions, and driving client satisfaction within the healthcare sector. You will be responsible for managing key client relationships, overseeing contract negotiations, and implementing effective strategies to enhance product adoption. If you are passionate about making a difference and possess strong leadership skills, this is your opportunity to thrive in a supportive and innovative environment.

Qualifications

• 8+ years of client services experience in healthcare or pharmacy benefit management.
• 5+ years of leadership experience managing teams and driving performance.

Responsibilities

• Provide strategic leadership to the account executive team and resolve client issues.
• Develop processes to monitor performance and enhance client satisfaction.

Skills

Leadership

Client Services

Strategic Planning

Interpersonal Skills

Analytical Skills

Education

Bachelor’s degree in Business or related field

MBA or advanced degree (preferred)

Job description

Senior Director Account Management - Remote

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Job Posting Title

Senior Director Account Management - Remote

Job Description

The Sr Director of Account Management is responsible for providing strategic and operational leadership to a team of account executives and is accountable for the satisfaction and retention of assigned clients. This position collaborates across functions to ensure strategic alignment and execution of Prime and client priorities.

Responsibilities

• Provide strategic and operational leadership to the account executive team; serve as point of escalation and leader for issue resolution across clients.
• Establish processes and tracking methodologies to monitor performance against contracts and prevent issues; develop SOPs, reporting requirements, and operational activities for consistent and efficient client service.
• Collaborate with cross-functional teams and maintain relationships with clients, especially senior leadership; develop a consultative, service-oriented partnership to maximize satisfaction, contract renewals, and product adoption; build relationships with key stakeholders and gather feedback on performance and strategic plans.
• Identify and maintain relationships with key cross-functional partners; develop and implement Go-To-Market strategies and maintain communication to monitor performance and drive process improvements.
• Lead contract negotiations and pricing for new and renewal business; participate in RFPs; oversee account leadership during project implementations.
• Review and assign account portfolios, ensuring alignment to support retention and strategic goals.
• Facilitate strategic discussions with clients on service performance and growth strategies; support development and execution of engagement strategies to grow the market.
• Manage budgets, revenue goals, staffing, performance, and development; demonstrate leadership, provide support and coaching, and resolve employee issues; attend face-to-face meetings as needed.
• Perform other duties as assigned.

Education & Experience

• Bachelor’s degree in Business, Marketing, Finance, Healthcare Administration, PharmD, or related field; HS diploma or GED required.
• 8 years of relevant client services experience in healthcare or pharmacy benefit management, preferably Medicaid.
• 5 years of leadership/people management experience.
• Must be eligible to work in the US without sponsorship.

Additional Qualifications

• Thorough understanding of the PBM industry, with expertise in pharmacy trends or Medicaid benefits.
• Excellent interpersonal skills to facilitate meetings, resolve conflicts, build consensus, and influence across departments and levels.
• Ability to balance compliance, business goals, and risks while driving initiatives.
• Strong organizational skills, attention to detail, and ability to manage multiple complex projects under pressure.
• Proven leadership in establishing team culture, creating vision, building trust, and developing people.
• Ability to develop strategic plans that enhance client retention and product adoption.
• Strong analytical skills to develop well-reasoned solutions for clients.
• Effective in a matrixed team environment with demonstrated cross-departmental leadership.
• Ability to identify and lead process improvement initiatives.

Preferred Qualifications

• MBA or other advanced degree.

Physical Demands

• Travel up to 30%.
• Work outside standard hours as needed, including holidays, nights, and weekends.
• Constant sitting, use of hands, talking, and hearing.
• Frequent reaching with hands and arms.
• Occasional standing, walking, stooping, kneeling, crouching.
• Occasional lifting up to 25 pounds.
• Specific vision abilities required.

All employees must understand and comply with security responsibilities and legal, regulatory, and internal policies.

Potential pay ranges from $143,000 to $243,000 based on experience and skills.

For benefits details, visit our Benefits Page and click on 'Benefits at a glance'.

Prime Therapeutics is an equal opportunity employer, encouraging diverse candidates to apply. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classes.

We welcome applicants with diverse backgrounds and those requiring accommodations.

If you need a reasonable accommodation during the application process, contact Human Resources.