Senior Director, Account Management

NextGenEnergyJobs; Seattle (WA); On-site; USD 150,000 - 210,000; Full time

Job summary

LevelTen Energy, Seattle-based, seeks a senior leader to own North American renewal and net retention performance, drive marketplace engagement across the NA customer base, and lead a high-performing team.

You will lead cross-functional efforts with Customer Engagement and product, represent the voice of North American customers to leadership, and scale a data-driven SaaS business across a two-sided marketplace.

Qualifications

• 10+ years of leadership in clean energy, utilities or related field.
• Proven ability to translate complex challenges into actionable strategies.
• Strategic thinking with end-to-end enterprise impact.
• Executive credibility with senior stakeholders.
• Experience selling, renewing or managing data subscriptions or SaaS products.
• Strong communication with buyers, developers and partners.
• Experience scaling customer engagement in a two-sided marketplace.

Responsibilities

• Own North American renewal and net retention performance.
• Drive marketplace engagement across the NA customer base.
• Lead and develop a high-performing team.
• Lead cross-functionally across Customer Engagement and the broader business.
• Represent the voice of the North American customer to Product and leadership.

Skills

Team leadership

Forecasting

Customer success

SaaS data products

Executive communication

Stakeholder management

NRR health scoring

Account planning

Data-driven decisions

Cross-functional collaboration

Education

MBA or advanced degree

Tools

Salesforce

Job description

LevelTen Energy is on a mission to accelerate the energy transition.

Key Responsibilities

• Own North American renewal and net retention performance
• Drive marketplace engagement across the NA customer base
• Lead and develop a high-performing team
• Lead cross-functionally across Customer Engagement and the broader business
• Represent the voice of the North American customer to Product and the broader leadership team.

Requirements

• 10+ years of professional work experience, with significant experience in a relevant clean energy, utility, or related industry field.
• Demonstrated ability to lead teams, extract complex challenges, and distill them into clear management recommendations and actions.
• Demonstrated ability to think strategically with the end in mind and develop plans that meaningfully impact an enterprise customer engagement function.
• Viewed as a leader within prior organizations by executive leadership and peers — with a track record of building credibility internally and externally.
• Salesforce fluency — confident driving forecasting, pipeline hygiene, account planning, and dashboard-based team management.
• Strong command of modern Customer Success methodology — health scoring, QBRs, segmentation, NRR motions, and structured customer journeys.
• Experience selling, renewing, or managing accounts for a data subscription or SaaS data product.
• Excellent executive communication, stakeholder management, and customer-facing presence with senior buyers, developers, and partners.
• People-leadership instincts: develops talent, holds the bar, and creates clarity for a team operating across diverse customer segments.
• MBA or other advanced degree.
• Direct exposure to PPAs, EAC-only deals, storage tolls, capacity contracts, or related clean energy commercial structures.
• Prior experience scaling a customer engagement function in a marketplace, two-sided platform, or data subscription business.
• Experience working with hyperscaler / data center buyers or large corporate clean energy procurement programs.
• Experience leading a team that serves both buy-side and sell-side customers within the same book of business.
• Full Medical, Vision and Dental coverage