Senior Director, 911 Emergency Communications

Bernalillo County; Albuquerque (NM); On-site; USD 146,000 - 182,000; Full time

Benefits offered by this job

Health benefits

Flexible remote options

Career development opportunities

Generous leave accruals

Job summary

Bernalillo County is seeking an experienced 911 Emergency Communications Director to provide executive leadership for the department’s operations, staff, and strategic initiatives. The role oversees policy development, budgeting, and cross‑agency coordination to ensure reliable emergency communications services.

Derived from the role’s senior management level, the Director II will mentor managers, drive performance improvements, and represent the department in public meetings and with County

Qualifications

• Bachelor's degree in Communications, Emergency Services, Public Administration, Business Administration, or a related field.
• Eleven (11) years of work experience in Emergency Operations or an Emergency Communications Center, including work related to public safety dispatching, E9-1-1, and radio/microwave systems.
• Four (4) years in a managerial role.
• Any equivalent combination of related education and/or experience may be considered for the above requirements.

Responsibilities

• Provides executive leadership and direction for departmental operations, programs, and staff.
• Develops and implements strategic plans, policies, and procedures to achieve departmental goals.
• Oversees budgeting, financial management, and resource allocation for the department.
• Ensures compliance with federal, state, and local laws, regulations, and standards.
• Collaborates with County leadership and external stakeholders to advance departmental initiatives.
• Monitors and evaluates program effectiveness; recommend and implement improvements.
• Supervises and mentors managers and staff, fostering accountability and excellence.

Skills

Strategic thinking and problem-solving

Policy analysis and development

Leadership and team collaboration

Process improvement and performance

Exceptional communication and презента

Navigating politically sensitive and高‑

Education

Bachelor's degree in Communications

Job description

Bernalillo County is seeking an experienced 911 Emergency Communications Director to provide executive leadership for the department’s operations, staff, and strategic initiatives. The role oversees policy development, budgeting, and cross‑agency coordination to ensure reliable emergency communications services.

Derived from the role’s senior management level, the Director II will mentor managers, drive performance improvements, and represent the department in public meetings and with County