911 Emergency Communications Director

Bernalillo County; New Mexico; On-site; USD 95,000 - 140,000; Full time

Job summary

The Virginia Department of Emergency Management seeks a Director II to provide executive leadership for Emergency Communications and related programs. The role requires strategic planning, budgeting oversight, and cross-agency coordination to implement county and state initiatives.

Mentoring and public engagement are essential components. Ideal candidates bring extensive experience in emergency operations or 911 communications, with several years in management and a strong track record in policy

Qualifications

• Eleven (11) years of work experience in Emergency Operations or an Emergency Communications Center, including work related to public safety dispatching, E9-1-1, communication systems project management, and 700 MHz radio communications, and/or microwave communications.
• Four (4) years in a managerial role.

Responsibilities

• Provides executive leadership and direction for departmental operations, programs, and staff.
• Develops and implements strategic plans, policies, and procedures to achieve departmental goals.
• Oversees budgeting, financial management, and resource allocation for the department.
• Ensures compliance with federal, state, and local laws, regulations, and standards.
• Collaborates with County leadership, elected officials, and external stakeholders to advance departmental initiatives.
• Monitors and evaluates program effectiveness; recommend and implement improvements.
• Supervises and mentors managers and staff, fostering a culture of accountability and excellence.
• Represent the department in public meetings, hearings, and community engagement activities.
• Prepare and present reports, proposals, and recommendations to County leadership.

Skills

Executive leadership

Policy development

Budget management

Stakeholder engagement

Public speaking

Mentoring

Interagency coordination

Education

Bachelor's degree in Communications, Emergency Services, Public Administration, Business Administration, or a related field

Job description

Director II positions serve in senior management roles at the top of a department’s organizational structure. They manage and lead lower-level managers and supervisors, serve as mentors, and ensure that county policies, procedures, and initiatives are implemented correctly. Director II's work with managers to evaluate business operations, identify challenges, and act as liaisons to the County Manager’s Office.

EMERGENCY COMMUNICATIONS

The Director of Emergency Communications provides administrative direction for the County’s communications programs, services, and facilities. Develops and enforces policies, coordinates operations with local, state, and national agencies, and ensures effective supervision of staff. Oversees budgeting, program implementation, quality assurance, and stakeholder relationships.

DUTIES AND RESPONSIBILITIES

• Provides executive leadership and direction for departmental operations, programs, and staff.
• Develops and implements strategic plans, policies, and procedures to achieve departmental goals.
• Oversees budgeting, financial management, and resource allocation for the department.
• Ensures compliance with federal, state, and local laws, regulations, and standards.
• Collaborates with County leadership, elected officials, and external stakeholders to advance departmental initiatives.
• Monitors and evaluates program effectiveness; recommend and implement improvements.
• Supervises and mentors managers and staff, fostering a culture of accountability and excellence.
• Represent the department in public meetings, hearings, and community engagement activities.
• Prepare and present reports, proposals, and recommendations to County leadership.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

EMERGENCY COMMUNICATIONS

• Promotes and administers Emergency Communications programs.
• Leads development and training for the department’s Emergency Operations Plan (EOP).
• Coordinates communication operations across jurisdictions and agencies.
• Fosters staff engagement and collaborative work environments.
• Informs stakeholders about system operations and updates.
• Prepares and manages the department’s budget.
• Monitors expenditures and ensure fiscal compliance.
• Optimizes use of departmental resources and budgets.
• Builds relationships with internal departments, emergency services, and community groups.
• Attends public meetings and assess legislative impact.
• Implements new programs and improves current services.
• Manages departmental resources, including facilities and technology.
• Ensures high-quality service delivery and performance.
• Handles sensitive or confidential information appropriately.
• Performs other duties as required.

• Bachelor's degree in Communications, Emergency Services, Public Administration, Business Administration, or a related field.
• Eleven (11) years of work experience in Emergency Operations or an Emergency Communications Center, including work related to public safety dispatching, E9-1-1, communication systems project management, and 700 MHz radio communications, and/or microwave communications.
• Four (4) years in a managerial role.