Senior Digital Product Owner – Guest Experience

Universal Studios; Orlando (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Universal Orlando Resort is seeking a Manager, Digital Product Owner to lead the development of onsite guest and team member experiences through mobile and web applications. You will guide product strategy, define requirements, and collaborate with UX/UI, engineering, and business teams to deliver end-to-end capabilities.

You will own the product lifecycle from planning to implementation, drive backlog and story definition, and ensure features align with operational goals and guest needs across

Qualifications

• Strong critical thinking and problem-solving skills to align product strategy with business goals.
• Demonstrated ability to analyze product-related data from multiple sources to evaluate effectiveness.
• Excellent communication and presentation skills with the ability to influence senior leadership.
• Strong organizational skills and ability to drive in a fast-paced environment.
• Experience leading cross-functional project teams with diverse stakeholders.
• Experience supporting an operating environment and validating product capabilities against business needs.

Responsibilities

• Define product strategy, roadmap, and requirements across mobile or web apps for on-site guests and team members.
• Partner with UX/UI to translate high-level features into detailed user stories and designs.
• Facilitate backlog grooming and participate in agile ceremonies with delivery Scrum teams.
• Validate product deliverables throughout development and ensure alignment with business capabilities.
• Collaborate with Business Transformation and stakeholders to align functionality with operations.
• Establish dependencies, integration points, and release planning with partners.
• Develop metrics to measure success of new experience enhancements and inform future planning.

Skills

Critical thinking

Problem solving

Analytical skills

Technical understanding

Communication skills

Executive communication

Stakeholder engagement

Organizational skills

Leadership

Team collaboration

Education

Bachelor’s degree

Master’s degree

Job description

Universal Orlando Resort is seeking a Manager, Digital Product Owner to lead the development of onsite guest and team member experiences through mobile and web applications. You will guide product strategy, define requirements, and collaborate with UX/UI, engineering, and business teams to deliver end-to-end capabilities.

You will own the product lifecycle from planning to implementation, drive backlog and story definition, and ensure features align with operational goals and guest needs across