Manager, Digital Product Owner

Universal Studios; Orlando (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Universal Orlando Resort is seeking a Manager, Digital Product Owner to lead the development of onsite guest and team member experiences through mobile and web applications. You will guide product strategy, define requirements, and collaborate with UX/UI, engineering, and business teams to deliver end-to-end capabilities.

You will own the product lifecycle from planning to implementation, drive backlog and story definition, and ensure features align with operational goals and guest needs across

Qualifications

• Strong critical thinking and problem-solving skills to align product strategy with business goals.
• Demonstrated ability to analyze product-related data from multiple sources to evaluate effectiveness.
• Excellent communication and presentation skills with the ability to influence senior leadership.
• Strong organizational skills and ability to drive in a fast-paced environment.
• Experience leading cross-functional project teams with diverse stakeholders.
• Experience supporting an operating environment and validating product capabilities against business needs.

Responsibilities

• Define product strategy, roadmap, and requirements across mobile or web apps for on-site guests and team members.
• Partner with UX/UI to translate high-level features into detailed user stories and designs.
• Facilitate backlog grooming and participate in agile ceremonies with delivery Scrum teams.
• Validate product deliverables throughout development and ensure alignment with business capabilities.
• Collaborate with Business Transformation and stakeholders to align functionality with operations.
• Establish dependencies, integration points, and release planning with partners.
• Develop metrics to measure success of new experience enhancements and inform future planning.

Skills

Critical thinking

Problem solving

Analytical skills

Technical understanding

Communication skills

Executive communication

Stakeholder engagement

Organizational skills

Leadership

Team collaboration

Education

Bachelor’s degree

Master’s degree

Job description

JOB SUMMARY:

The Global Product team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences. As a Manager, Digital Product Owner, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation. The specific focus for this role will be digital product management for the onsite Guest and Team Member experience, Mobile or Web Applications.

MAJOR RESPONSIBILITIES:

Product Definition

• Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements.
• Drive detailed product Feature definition, including functional and non-functional requirements.
• Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders.

Product Delivery

• Facilitate product backlog grooming with the Delivery scrum team.
• Define and document product user stories to enable technical design, development, and testing.
• Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives.

Product Implementation and Support

• Perform product validation throughout the development cycle, to ensure alignment with functional requirements.
• Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
• Represent and support the product as the ongoing subject matter expert.
• Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning.

Product Planning

• Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines.
• Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning.
• Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes.

Product Strategy

• Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities.
• Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development.
• Collaborate and liaise with key business partners to establish product goals and objectives.
• Ensure product alignment with the holistic experience transformation vision.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Strong critical thinking and problem-solving skills, with an ability to understand broad concepts, identify connection points and gaps, and establish product strategies that align with the broader vision and support Guest and business strategies.
• Demonstrated analytical and technical skill set, with an ability to synthesize and analyze product-related data across an array of sources (e.g., Marketing, Consumer Insights, Industrial Engineering, etc.), to evaluate product effectiveness.
• Extremely strong communication and presentation skills, with an ability to influence senior leadership by developing and clearly framing up options, analysis, and recommendations.
• Strong organizational skills with an appropriate balance of attention to detail and agility to deliver in a fast-paced environment.
• Demonstrated ability to lead collaborative, cross-functional project teams with a wide range of stakeholders and key partners.
• Experience supporting an operating environment, with a focus on ensuring that strategies are sound and viable from Business perspective.

EDUCATION:

• Bachelor’s degree required - Business, Technology, Digital Marketing, or Industrial Engineering preferred;
• Master’s degree preferred.

EXPERIENCE:

• 7+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.
• Managing the digital experience for a consumer website and/or mobile app.
• Experience with large scale transformation initiatives.
• Demonstrated ability to define and execute strategic initiatives.
• Working in an agile technology delivery program.
• Defining a customer journey and digital product roadmap.
• Product backlog management, including Feature definition, requirements, prioritization, and sprint planning.
• Close partnership with a Technology Delivery team.
• Stakeholder engagement and relationship building.
• Executive communication, with the ability to influence decision making.
• Excellent analytical, written, and oral communication skills, and be able to explain complex concepts both concisely and simply;
• or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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