Senior Digital Product Manager - Healthcare Experience

Memorial Hermann; Houston (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Memorial Hermann is seeking a Senior Digital Product Manager to shape the design, features and outcomes of our digital health products. You will develop the vision and roadmap, and partner with information systems, consumer experience, marketing and clinical teams to enhance patient and staff digital experiences.

The role requires 3+ years in digital product or technology development and 5+ years leading cross-functional teams.

Qualifications

• 3 years in digital product or technology development
• 5+ years in cross-functional teams influencing senior management
• Translate clinical processes into intuitive digital steps
• Human-centered design with customer focus
• Understand digital channel landscape and multi-channel context
• Ability to drive results in a matrixed organization
• Curiosity to derive insights from data and solve problems
• Knowledge of statistics to inform decisions
• Excellent written and verbal communication across management levels
• Fostering a positive, high-performing team environment

Responsibilities

• Thought leader for all digital products and ownership of product accountability
• Define omni-channel digital experiences leveraging multiple channels
• Develop features across platforms based on consumer/patient needs and agile delivery
• Identify partnerships and next-gen technologies to test and incubate
• Collaborate with care delivery leadership to enhance digital channel experience
• Develop multi-year strategy and governance updates for the product portfolio
• Create KPIs to track digital activity, engagement and outcomes
• Refine and fulfill the health system’s digital health strategy and roadmap
• Leverage emerging digital trends to shape UX, mobility and CMS
• Communicate vision and plans to internal and external stakeholders
• Plan and oversee projects with internal and external resources
• Ensure safe care and adherence to policies within budget

Skills

Digital product management

Cross-functional leadership

Agile delivery

User-centered design

Data analytics

Stakeholder management

Communication

Team motivation

Education

Bachelor's degree

Job description

Memorial Hermann is seeking a Senior Digital Product Manager to shape the design, features and outcomes of our digital health products. You will develop the vision and roadmap, and partner with information systems, consumer experience, marketing and clinical teams to enhance patient and staff digital experiences.

The role requires 3+ years in digital product or technology development and 5+ years leading cross-functional teams.