Healthcare CX Program Manager — Data-Driven Leader

Memorial Hermann; Houston (TX); On-site; USD 90,000 - 135,000; Full time

Job summary

Memorial Hermann is seeking a Program Manager to own strategic, cross-functional Consumer Experience initiatives across the health system, driving programs from inception to deployment and ensuring service standards that elevate the patient experience.

Qualifications include 5+ years in program management (healthcare preferred), strong analytical skills, proficiency with Excel, R/Python/SQL, data viz tools (Tableau/Sigma), and experience presenting to executives.

Qualifications

• Five (5) years progressive experience in program management.
• Healthcare operations and process improvement experience preferred.
• Strong program and project management skills, including planning and execution.
• Excellent written and verbal communication and interpersonal skills.
• Strong analytical skills with data tracking, reporting, and outcomes evaluation.
• Strong presentation skills for executive audiences.
• Experience collaborating with diverse stakeholders, including clinicians.

Responsibilities

• Manages complex, system-wide Consumer Experience programs from inception to rollout.
• Leads stakeholder alignment, communications, training, build, testing, and implementation.
• Collaborates with cross functional teams to align priorities and execute system strategy.
• Develops toolkits, reports, and talking points to reinforce service standards.
• Identifies process improvements and drives adoption of best practices.
• Monitors risks and mitigates issues affecting CX programs.
• Prepares materials for committees and leadership reviews.

Skills

Excel

Data analysis

Tableau

Sigma

Python

SQL

Executive presentation

Project management

Stakeholder management

Healthcare operations

Education

Bachelor’s degree in Healthcare Administration

Bachelor’s degree in Business Administration

Bachelor’s degree in Marketing

Bachelor’s degree in Computer Science

Master’s degree (preferred)

Tools

Jira

SharePoint

Visio

Microsoft Office

Job description

Memorial Hermann is seeking a Program Manager to own strategic, cross-functional Consumer Experience initiatives across the health system, driving programs from inception to deployment and ensuring service standards that elevate the patient experience.

Qualifications include 5+ years in program management (healthcare preferred), strong analytical skills, proficiency with Excel, R/Python/SQL, data viz tools (Tableau/Sigma), and experience presenting to executives.