Senior Diesel Service Advisor

205 Diesel Repair; Dallas (TX); Vor Ort; USD 52.000 - 82.000; Vollzeit

Zusammenfassung

205 Diesel Repair in Alabaster, AL seeks a Senior Service Advisor to be the customer-facing hub of our diesel truck and equipment shop. You’ll greet customers, write service tickets, and coordinate between in-shop and mobile technicians.

You’ll build accurate estimates, explain diagnostics and repair options, keep customers updated on progress, and ensure parts and paperwork are accurate. This role values honesty, reliability, safety, and pride in solving tough mechanical problems for local

Qualifikationen

• Greeting customers and gathering vehicle details to assess service needs.
• Writing detailed service tickets with clear descriptions of repairs.
• Building accurate estimates and presenting options clearly to customers.
• Coordinating scheduling between in-shop and mobile technicians.
• Ensuring parts availability and paperwork are accurate.

Aufgaben

• Serve as the customer-facing hub for the shop.
• Explain diagnostics and repair options in clear terms.
• Keep customers updated on progress and potential delays.
• Maintain customer records and paperwork accurately.

Kenntnisse

Customer service

Communication

Ticket writing

Estimating repairs

Scheduling coordination

Problem solving

Jobbeschreibung

205 Diesel Repair in Alabaster, AL is hiring a Senior Service Advisor to be the customer-facing hub of our diesel truck and equipment repair shop. In this role, you’ll greet customers, write service tickets, build accurate estimates, and clearly explain diagnostics and repair options. You’ll coordinate scheduling between in-shop and mobile technicians, keep customers updated on progress, and ensure parts and paperwork are accurate. Join a blue-collar, team-oriented shop that values honesty, reliability, safety, and pride in solving tough mechanical problems for local fleets and owner-operators.