Senior Diagnostics Sales Ambassador — Western Michigan

Abbott; Ann Arbor (MI); On-site; USD 78,000 - 156,000; Full time

Job summary

Abbott Core Lab is seeking a Senior Sales Ambassador to cover Western Michigan and the UP. You will represent Abbott and the Core Laboratory Diagnostics brand to existing customers, focusing on revenue growth and contract renewals.

Responsibilities include account management, assay integrations, and ensuring high customer satisfaction. Travel up to 80% and strong communication are essential for success in this role.

Qualifications

• Bachelor’s degree or Associate’s with 2+ years of relevant experience.
• Minimum of five years of experience with laboratory instrumentation.
• Experience providing technical product application and hardware support.
• Experience interfacing with customers.
• Strong people engagement and communication skills.
• Troubleshooting/problem-solving skills.
• MS Office proficiency.
• Ability to travel up to 80% and valid driver’s license.

Responsibilities

• Act as a trusted partner to existing customers, building promoters and achieving retention targets.
• Manage and drive development of accounts according to strategic plans, focusing on value expansion and profitability.
• Perform assay integrations and support technical needs of the laboratory.
• Maintain customer satisfaction to drive retention and value expansion.
• Resolve customer issues and support operational reviews with lab contacts.
• Coordinate order, delivery, and billing processes.
• Assess customer operations for opportunities to improve service.
• Collaborate with Enterprise Account Managers to renew or extend contracts.
• Develop and execute account plans to ensure satisfaction and value growth.
• Escalate customer challenges to service organization.
• Support implementation on new accounts, including installation and validation.
• Adhere to Abbott guidelines and procedures.

Skills

Customer interfacing

Troubleshooting

Communication skills

Travel willingness

MS Office

Valid Driver’s License

Education

Bachelor’s degree

Associate’s degree with 2+ years experience

Tools

Instrumentation

Lab equipment

Job description

Abbott Core Lab is seeking a Senior Sales Ambassador to cover Western Michigan and the UP. You will represent Abbott and the Core Laboratory Diagnostics brand to existing customers, focusing on revenue growth and contract renewals.

Responsibilities include account management, assay integrations, and ensuring high customer satisfaction. Travel up to 80% and strong communication are essential for success in this role.