Senior DevOps & Platform Engineer — AWS & CI/CD Automation

ITSMF; Bloomington (IL); Hybrid; USD 100,000 - 142,000; Full time

Job summary

State Farm is seeking a highly experienced Senior DevOps / Platform Engineer to establish and lead engineering enablement for our Contact Center technology ecosystem. This hands‑on role partners with product, architecture, SRE and other technology teams to standardize, automate, and accelerate delivery.

The position focuses on building developer platforms, reusable CI/CD pipelines, IaC modules, and end‑to‑end automation. A strong background in AWS, DevSecOps, and AI/GenAI workloads is essential.

Qualifications

• 5+ years of hands‑on AWS experience supporting cloud infrastructure, DevOps, platform engineering, or software delivery automation.
• Strong experience with CI/CD pipelines, Infrastructure as Code (Terraform/CDK), and AWS cloud‑native architectures.
• Experience with Git/GitHub, branching and pull‑request workflows, reusable workflows, automated testing and release automation
• Experience supporting application delivery across Java, Node.js, React, and/or data workloads.
• Experience with observability, reliability, DevSecOps, IAM, secrets management, and automated security controls.
• Experience enabling AI/GenAI workloads, including delivery automation, evaluation, guardrails, observability, and operational monitoring.

Responsibilities

• Lead the design and implementation of Central Platform Engineering capabilities that accelerate software delivery across product teams.
• Build developer platforms and golden paths providing reusable, self‑service capabilities for React, Node.js, Java, Data/Analytics and GenAI workloads.
• Design and standardize CI/CD pipelines, automated testing, quality gates, security scanning, deployment and rollback capabilities.
• Develop reusable AWS Infrastructure as Code (IaC) modules and automate application/environment provisioning.
• Integrate and automate engineering workflows across GitHub, Jira, Slack, Confluence, AWS and CI/CD tooling.
• Partner with SRE and product teams to establish common observability, monitoring, SLO, resiliency and operational-readiness patterns.
• Enable AI/GenAI engineering through reusable delivery, evaluation, observability, security and guardrail patterns.
• Identify duplicated engineering work and convert common solutions into reusable platform capabilities and automation.
• Partner with embedded product‑team engineers to drive standards, adoption, documentation and engineering best practices.
• Measure and continuously improve developer experience, delivery velocity, reliability and platform adoption.

Skills

AWS cloud experience

CI/CD pipelines

Observability & reliability

DevSecOps & IAM

AI/GenAI delivery

Tools

Terraform/CDK

GitHub workflows

Docker/Kubernetes

Jira/Slack/Confluence

AWS Lambda

Job description

State Farm is seeking a highly experienced Senior DevOps / Platform Engineer to establish and lead engineering enablement for our Contact Center technology ecosystem. This hands‑on role partners with product, architecture, SRE and other technology teams to standardize, automate, and accelerate delivery.

The position focuses on building developer platforms, reusable CI/CD pipelines, IaC modules, and end‑to‑end automation. A strong background in AWS, DevSecOps, and AI/GenAI workloads is essential.