Senior Development Support Engineer — API & Hardware Expert

HID Global Corporation

Cypress (CA)

On-site

USD 91,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Comprehensive benefits

Global team environment

Job summary

HID Global Corporation in Cypress, California, is seeking a Senior Development Support Engineer to provide advanced development and product support for Mercury/HID OEM partners, diagnosing complex issues and guiding integrations. The role collaborates with engineering, partner teams, and customers to improve the overall experience.

This position requires strong troubleshooting across hardware, software, networking, and API technologies, plus the ability to document defects and contribute to

Qualifications

Bachelor's degree in CS/CE or related field with equivalent experience.
Proficient programming in C/C++, C#, or Rust and web tech basics.
Experience with Linux/Windows, TCP/IP, and debugging tools.

Responsibilities

Provide second-level technical support for Mercury and HID products.
Assist developers with API integration and troubleshooting.
Troubleshoot hardware, software, networking, and serial comms issues.
Replicate customer issues and document defects for engineering.
Educate partners on deployment, integration, and best practices.

Skills

C/C++

Rust

Networking

REST APIs

Linux

Windows

Wireshark

Postman

curl

SSL/TLS

Serial comms

Documentation

English

Jira

Customer support

Education

Bachelor's degree in Computer Science/Computer Engineering or related field

Tools

Mercury controllers

HID technologies

Job description

This position requires strong troubleshooting across hardware, software, networking, and API technologies, plus the ability to document defects and contribute to

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