Senior Detection & Investigation Analyst, Physical Security

PNC; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with company match

Life insurance

Job summary

PNC is seeking a Detection and Investigation Analyst Sr. in Pittsburgh, PA, to join the Physical Security Operations Center. The role supports a 24x7 monitoring environment with multiple shifts and cross-training across security pillars, focusing on proactive detection, investigation, and incident response.

The position emphasizes collaboration with partners, law enforcement, and facilities teams, while upholding confidentiality and compliance with policies and regulations.

Qualifications

• Proficiency with Windows-based computers, Word, Excel, Outlook, and web browsers.
• Ability to learn and operate alarm, access-control, video management, camera, badge-reader, and communication systems.
• Minimum typing proficiency of 25 words per minute.
• Ability to communicate clearly and professionally and to prepare complete, accurate documentation.
• Ability to manage multiple time-sensitive events, exercise sound judgment, protect confidential information, and work effectively with limited supervision.

Responsibilities

• Review shift information, incidents, and follow-ups; provide clear shift-change communication to support continuity.
• Monitor and operate alarm, access-control, CCTV/video management, badge-reader, telephone, and related systems.
• Receive, document, assess, and respond to security, police, emergency, customer, management, and alarm communications.
• Analyze alarms, video, site data, cardholder information, and event history to determine urgency and response.
• Coordinate notifications, dispatch, emergency assistance, service calls, management escalation, and law-enforcement support as required.
• Document incidents, contacts, decisions, actions, responses, and outcomes; prepare reports and maintain dashboards and logs.
• Track incidents and service requests through resolution while managing multiple priorities with accuracy and accountability.
• Retrieve, review, preserve, save, transmit, and post video footage for investigations and requests.
• Conduct live video monitoring during emergencies and high-risk situations.
• Perform camera quality checks and coordinate corrective service when needed.
• Maintain secure intake, inventory, and chain-of-custody for video media.
• Review and manage credential lifecycle for employees, contractors, and visitors.

Skills

Analytical thinking

Clear communication

Attention to detail

Discretion and confidentiality

Multitasking

Education

Associates degree or equivalent

Tools

Windows OS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Video surveillance systems

Access-control systems

Job description

PNC is seeking a Detection and Investigation Analyst Sr. in Pittsburgh, PA, to join the Physical Security Operations Center. The role supports a 24x7 monitoring environment with multiple shifts and cross-training across security pillars, focusing on proactive detection, investigation, and incident response.

The position emphasizes collaboration with partners, law enforcement, and facilities teams, while upholding confidentiality and compliance with policies and regulations.