Senior Desktop Technician

Warwick Investment Group; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Warwick Investment Group is seeking a Senior Desktop Support Technician to maintain the workstation environment for staff, with priority for the Executive team. The role requires hands-on analysis, troubleshooting and strong communication skills to support end users in a fast-paced environment.

Responsibilities include in-person and remote troubleshooting, testing hardware/software, and developing documentation. Some after-hours work may be required, and oil and gas IT exposure is a plus.

Qualifications

• 3-5 years of experience in desktop support or IT helpdesk.
• Excellent communication and problem-solving skills.
• Oil and Gas IT experience a plus (industry context).

Responsibilities

• Hands-on troubleshooting of technical issues of varying complexity.
• Provide in-person and remote support, including executive attention.
• Document issues and resolutions in the service management system.
• Deploy and test hardware/software in new deployments; assist with migrations.
• Create/update SOPs, job aids and FAQs.

Skills

Desktop support

Windows OS

PC hardware

Microsoft applications

Remote troubleshooting

Time management

Tools

Service management system

Remote desktop tools

Job description

Firm Introduction

Warwick Investment Group is a SEC-registered investment advisor managing funds that invest globally across natural resources and real estate. Warwick has completed more than 5,000 transactions since inception and manages capital across private equity funds, special purpose vehicles, and open-ended structures. The firm has ~130 team members and advisors across offices in Oklahoma City, Dallas, Houston, New York, and London, and manages capital for pension funds in 8 of the 50 states.

Warwick seeks to generate attractive returns across market cycles through disciplined investing and proprietary data-driven insights. The firm’s in‑house data science team works closely with Warwick’s sector investment teams to identify opportunities and optimize portfolios across the full investment lifecycle.

Warwick’s real estate platforms focus on identifying investment opportunities in markets with favorable tailwinds and attractive, risk‑adjusted returns. Through strategic consolidation and development, the firm generates alpha through stable and growing yields, inflation protection and value‑add execution. Warwick’s energy and natural resources platforms expertise in geology, engineering, and investment across each respective sector.

General Summary

The role is primarily responsible for maintaining the workstation environment for all staff, prioritizing the needs of the Executive team when applicable

Requirements

• Superior IT support knowledge is required. Must be able to install, configure and troubleshoot current desktop operating systems, PC hardware and peripherals, and Microsoft business applications


• High attention to detail in planning, reporting and execution of assigned work and must be proactive in resolving issues or developing better work practices


• Must be able to work in a fast-paced environment and have excellent time management skills for daily tasks and projects


• Must be able to work flexible hours and some additional after hours may be required

Responsibilities

• This role is hands‑on and demands effective analysis, troubleshooting and accurate problem solving of technical issues of varying complexity


• The Senior Desktop Support Technician will support our end users by providing in‑person and remote troubleshooting, as well as white glove support for Executives.


• Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical issues of varying complexity degree by responding to issues received through the service management system


• Track and thoroughly detail technology issues through service management system


• Test and deploy hardware and software solutions as part of new deployments, break‑fix issues, and move‑add‑change


• Follow up with end users to ensure their technology needs are being met and issues are resolved


• Identify issues, propose solutions, and test new technologies or process changes


• Assist with end‑user technology projects, such as migrations, deployments


• Creating/updating documentation (i.e., SOP's, Job Aids, FAQ's, etc.)

Qualifications

• 3-5 Years of experience as a Desktop Technician


• Excellent communication skills and problem‑solving skills


• Oil and Gas IT experience a plus