Senior Desktop Support Technician (Security-Cleared)

oneidatechnicalsolutions; Colorado; On-site; USD 90,000 - 120,000; Full time

Job summary

Oneida Technical Solutions, LLC (OTS) is seeking a seasoned Tier 2 technician to provide end-user support in highly secure DoD environments. The role emphasizes incident management, EUD support, and VIP/LRA/Mobile/Printer assistance on-site.

Applicants must hold a DoD baseline certification (Security+ or equivalent) and have at least 10 years of Windows desktop support experience, plus the ability to lift 50 lbs. Security clearance is required.

Qualifications

• Minimum 10 years of experience supporting Windows desktop/laptops/PCs.
• Security clearance is required; interim clearance acceptable.
• Current CompTIA Security+ or equivalent DoD baseline certification.
• IT education preferred.
• Must be able to lift 50 lbs.

Responsibilities

• Provide Tier 2 resolution for Incident Management and Service Requests.
• Support End User Devices (EUD), Account Management, and Local Registration Authority (LRA).
• Offer VIP, Mobile Device, and Printer support.
• May supervise others on major assignments.

Skills

Windows desktop support

Security clearance

Education

IT education preferred

CompTIA Security+ or DoD baseline certification

Job description

Oneida Technical Solutions, LLC (OTS) is seeking a seasoned Tier 2 technician to provide end-user support in highly secure DoD environments. The role emphasizes incident management, EUD support, and VIP/LRA/Mobile/Printer assistance on-site.

Applicants must hold a DoD baseline certification (Security+ or equivalent) and have at least 10 years of Windows desktop support experience, plus the ability to lift 50 lbs. Security clearance is required.