Senior Desktop Support Technician – Onsite (St. Paul)

Dahl Consulting; Minnesota; On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Benefits package

Job summary

Dahl Consulting is seeking a Desktop Support Technician III for a 12-month contract, onsite in St. Paul, MN.

The role requires 3+ years of customer-facing IT support, strong Windows and Office skills, and hands-on experience with desktops, laptops, and peripherals. The ideal candidate will lead complex desktop projects, provide advanced technical support, and collaborate with IT teams to ensure reliable operations in a fast-paced environment.

Qualifications

• 3+ years of customer-facing end-user technology support experience.
• Advanced knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Experience supporting desktop and laptop hardware, operating systems, and peripheral devices.
• Strong troubleshooting skills across hardware, software, networking, audio/video, telephony/VoIP, and infrastructure components.
• Ability to manage multiple projects and competing priorities in a fast-paced environment.

Responsibilities

• Lead, plan, coordinate, and execute complex desktop support projects and technology initiatives.
• Provide advanced technical support for computers, servers, network equipment, audio/video systems, telephony solutions, and related peripherals.
• Diagnose and resolve hardware, software, operating system, network, and infrastructure issues within established service guidelines.
• Install, configure, and support desktop and laptop systems, operating systems, collaboration tools, and associated technologies.
• Document troubleshooting procedures, resolutions, and installation processes.
• Build and maintain strong working relationships with customers, leadership teams, engineering partners, and colleagues.
• Mentor and coach team members while coordinating support activities and project deliverables.
• Provide guidance to users regarding technology standards, equipment recommendations, and approved solutions.
• Effectively manage multiple priorities, balancing project work with day-to-day operational support.
• Ensure compliance with organizational policies related to asset management, travel expenses, and operational procedures.
• Serve as a professional representative of the IT organization and promote a customer-focused culture.
• Perform additional duties as assigned.

Skills

Customer-facing support

Windows OS

MS Office

Troubleshooting

Education

High school diploma or equivalent

Job description

Dahl Consulting is seeking a Desktop Support Technician III for a 12-month contract, onsite in St. Paul, MN.

The role requires 3+ years of customer-facing IT support, strong Windows and Office skills, and hands-on experience with desktops, laptops, and peripherals. The ideal candidate will lead complex desktop projects, provide advanced technical support, and collaborate with IT teams to ensure reliable operations in a fast-paced environment.