Senior Desktop Support Technician

Leidos; Virginia Beach (VA); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Health and Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos is seeking a Sr-level Desktop Support Technician to support a government site in Virginia Beach, VA. You will provide direct desk-side IT support, troubleshoot hardware/software, and assist with VIP requests in a Field Services team environment.

Requirements include US citizenship, DoD Secret Clearance, and Security+ or higher, with Windows 10 proficiency. The role emphasizes reliability, security compliance, and collaboration across teams in a government setting.

Qualifications

• US citizen
• DoD Secret Clearance
• Security+ or higher (IAT II) certification
• HS diploma with 5+ years of relevant experience or equivalent
• Experience with Microsoft Windows OS (Windows 10)
• Experience with Service/Help Desk ticketing software (HP Service Manager, Remedy)
• Basic network troubleshooting skills
• Excellent customer service and communication skills

Responsibilities

• Troubleshoot and resolve user computer issues (hardware and software)
• Assist junior technicians in complex issues
• Manage resolution of customer tickets per SLRs
• Ensure requirements are identified and completed within timelines
• Assist teams in troubleshooting network-connected printers
• Assist teams with VoIP and VTC issues
• Work with VIP and executive customers to provide premier support

Skills

US Citizen

DoD Secret Clearance

Security+ or higher (IAT II)

Windows 10 expertise

Ticketing software (HP Service Manager

Remedy

Basic network troubleshooting

Customer service skills

Excellent communication

Education

HS diploma

5+ years related experience

Tools

HP Service Manager

Remedy

Job description

Description

• General program information and/or position overview.

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Leidos is seeking a Sr-level Desktop Support Technician to support a government site in Virginia Beach, VA as one of the key members of the Field Services team supporting the Navy. The candidate will be responsible for direct desk-side support to the customer, to include troubleshooting and repairing IT devices.

The work location for this position will be at a government site and will require the ability to:

• Lift and carry 50 lbs. for up to 100 feet at a time; must be able to lift 25 lbs. vertically using ladders
• Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time
• Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
• Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer)
• Judge distance between objects to work safely on ladders and in confined spaces
• Drive personal or corporate vehicles (depending on availability) to different locations to work on projects and troubleshoot; valid state license required

Primary Responsibilities

• Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
• Assist junior technicians in resolving complex issues
• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer
• Assist other teams to troubleshoot and resolve local and network-connected MFD/printers
• Assist other teams in troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video TeleConference (VTC) issues
• Work directly with VIP and executive-level customers to provide premier computer support

Basic Qualifications

• US Citizen
• DoD Secret Clearance
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
• Must demonstrate expertise in IT Enterprise Operations
• Experience with Microsoft Windows OS, version 10
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
• Basic network troubleshooting skills
• Excellent customer service skills
• Excellent oral and written communication skills

Preferred Qualifications

• Organized and detail-oriented
• Strong leadership skills
• Self-motivated/ self-directing
• Strong collaboration, prioritization, and adaptability skills required. Relationship building
• Ability to manage and prioritize own work, and that of their team
• Independent decision making
• Analytical thinking; thinking out of the box
• Ability to effectively communicate with all organizational levels (SME to Senior Management)
• Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

Pay Range

$55,000-$ 68,000

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting

August 13, 2026

Pay Range

Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits

• Competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.