Desktop Support Technician

Koitecc Solutions; Virginia Beach (VA); On-site; USD 33,062 - 37,195; Full time

Job summary

Leidos in Virginia Beach is seeking an IT Technician to join the SMIT-focused Leidos team delivering core backbone services for the Navy-Marine Corps Intranet, including cybersecurity services, network operations, and service desk support.

The role supports the Navy by unifying shore-based networks and data management while reducing costs through centralized enterprise network management. Strong problem-solving and customer-service skills are essential.

Qualifications

• US Citizenship and DoD Secret Clearance required.
• HS diploma with 4+ years of relevant IT support experience.
• DoD 8570 IAT Level II: Security+ or higher certification.
• Experience with Microsoft Windows OS, version 11.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Basic network troubleshooting skills.
• Excellent customer service, oral, and written communication skills.

Responsibilities

• Resolve customer tickets per established SLAs.
• Follow guidelines for proper ticket handling.
• Troubleshoot and resolve hardware and software issues.
• Complete customer-related tasks within set timelines.
• Troubleshoot and maintain printers and other devices.
• Assist other technicians with complex issues.

Skills

Customer service excellence

Communication skills

Problem-solving

Windows OS experience

Network troubleshooting basics

Education

HS diploma

DoD 8570 IAT Level II: Security+ or higher

Tools

HP Service Manager

Remedy

Windows OS 11

Job description

More About the Role

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy‑Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore‑based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Location & Physical Requirements

• Must be able to lift and carry 50 lbs. for up to 100 feet at a time; must be able to lift 25 lbs. vertically using ladders.
• Must be able to work in confined spaces such as raised floors or communications closets; in noisy environments such as data centers and operations centers; and be able to stand or sit for 8 hours at a time.
• Must be able to use basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.
• Must have normal color vision to identify wires and cables; must have correctable vision to 20/20 or better; must have depth perception to judge distance on ladders and in confined spaces; must be able to read digital test equipment such as OTDR (optical time‑domain reflectometer).
• Must be able to drive a personal or corporate vehicle (depending on availability) to different locations; valid state license required.

Responsibilities

• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
• Ensure proper ticket‑handling according to guidelines set in place.
• Properly troubleshoot and resolve user computer issues including hardware and software‑related concerns.
• Ensure customer‑related tasks are completed within the timeline set.
• Triumph local and networked multi‑function devices, printers, and other hardware components.
• Assist other technicians in resolving complex issues.

Qualifications

• Must be a US Citizen and possess a DoD Secret Clearance.
• HS diploma with 4+ years of prior relevant experience; additional related education or certifications may be considered in lieu of experience.
• Valid DoD 8570 IAT Level II: Security+ or higher Certification.
• Must demonstrated expertise in IT Enterprise Operations.
• Experience with Microsoft Windows OS, version 11.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Basic network troubleshooting skills.
• Excellent customer service, oral, and written communication skills.

Preferred Skills

• Organized and detail‑oriented.
• Strong leadership skills.
• Self‑motivated / self‑directing.
• Strong collaboration, prioritization, and adaptability skills; relationship building.
• Ability to manage and prioritize own work, and that of their team.
• Independent decision making.
• Analytical thinking; thinking out of the box.
• Ability to effectively communicate with all organizational levels (SME to Senior Management).
• Ability to analyze problems at various levels (detail level, overall organizational impact, etc.).

Pay Range: $24.00 - $27.00 hourly rate.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.