Senior Desktop Support & IT Systems Engineer

Adams and Reese; Columbia (SC); On-site; USD 52,000 - 70,000; Full time

Job summary

Adams and Reese seeks a Desktop Support professional to provide local and remote user assistance and maintain computer hardware/software used to deliver services from the Columbia office. The role emphasizes hands-on support, ticketing, and on-site/off-site collaboration with second-level engineers.

The ideal candidate has 5+ years of helpdesk experience, strong customer service skills, and solid Windows/Office expertise, plus familiarity with legal applications.

Qualifications

• Five years of helpdesk experience required.
• A+ or MCP certification a plus; A+ and Network Essentials preferred within one year.
• Experience supporting Windows 10/11 and MS Office 2016/O365.
• Strong interpersonal and customer service skills.

Responsibilities

• Provide phone, remote access, and desktop support of Intel-based hardware and software systems.
• Track tasks in the Service Desk ticketing system ensuring tickets are accurate and timely.
• Deploy PC hardware and software.
• Assist in new hire computer setup, configuration and authentication.
• Setup conferences and meetings, including Teams video systems.
• Provide paid on-call support to the firm on a rotation basis.
• Maintain licensing compliance and asset tracking databases.
• Monitor local network servers.
• Regular travel to Charleston, SC, Tallahassee, FL and Jacksonville, FL offices.

Skills

Helpdesk experience

Customer service

Windows support

MS Office 2016/O365

A+ / MCP + certification

Networking basics

Tools

iManage

Dragon Legal Dictation

Azure Virtual Desktop

EverLaw

Litera Desktop

Microsoft Teams

Job description

Adams and Reese seeks a Desktop Support professional to provide local and remote user assistance and maintain computer hardware/software used to deliver services from the Columbia office. The role emphasizes hands-on support, ticketing, and on-site/off-site collaboration with second-level engineers.

The ideal candidate has 5+ years of helpdesk experience, strong customer service skills, and solid Windows/Office expertise, plus familiarity with legal applications.