Senior Desktop Engineer - Remote 2 Days/Week

NYC Department of Finance; New York (NY); Hybrid; USD 95,000 - 118,000; Full time

Job summary

NYC Department of Finance (DOF) is seeking a Senior Desktop Technician to support 2,000+ employees across 10 locations. You will provide executive-focused desktop support, configure software and OS, and assist in desktop performance optimization.

The role includes setting up AV conferences, managing Workspace ONE, and coordinating with vendors on large moves. Remote work up to 2 days/week may be available under the City pilot program.

Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time IT experience in LAN/WAN tasks.
• A four-year high school diploma or equivalent and six years of IT experience, with at least 2 years in LAN/WAN tasks.
• A satisfactory education/experience equivalence and the possibility to update certifications as required.

Responsibilities

• Provide desktop user support to DOF Executives with focus on the Commissioner’s Office, including software and OS installation.
• Set up audio/video conferences and provide on-site support for stakeholder conferences.
• Contribute to Workspace One management, creating and pushing packages, managing users and ensuring policy compliance.
• Optimize standard DOF user profiles to improve performance and reliability of workstations.
• Coordinate with vendors and technology teams on large moves and deployment projects.

Skills

Windows OS

Microsoft 365

Active Directory

Remote support tools

Hardware troubleshooting

ServiceNow

LAN/WLAN basics

Apple OS X

Education

Baccalaureate degree

High school diploma + 6 years IT experience

Tools

Workspace ONE

ServiceNow

RDP

Dameware

TeamViewer

Job description

NYC Department of Finance (DOF) is seeking a Senior Desktop Technician to support 2,000+ employees across 10 locations. You will provide executive-focused desktop support, configure software and OS, and assist in desktop performance optimization.

The role includes setting up AV conferences, managing Workspace ONE, and coordinating with vendors on large moves. Remote work up to 2 days/week may be available under the City pilot program.