Desktop Design Engineer – Windows & Enterprise Deployments

City of New York; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

The City of New York is seeking a Desktop Design Engineer within the Office of Technology and Innovation (OTI) to deliver enterprise desktop services and engineering-level support for NYC agencies. This role covers Windows desktop administration, SCCM management, and complex issue resolution across on-prem and virtual environments.

You will work in a 24/7 operation from Brooklyn, with overtime and shift considerations, and contribute to ongoing improvements in desktop infrastructure.

Qualifications

• Master's degree in Computer Science with progressive IT leadership experience.
• Bachelor's degree in a related field with equivalent work history.
• High school diploma plus extensive IT work experience satisfies the minimum.
• Combination of education and experience acceptable with required supervisory experience.

Responsibilities

• Provide design engineering for Windows desktop and related tech across diverse locations.
• Perform Tier 3 escalation and resolve complex desktop issues.
• Maintain SCCM and other management tools for multiple domains.
• Manage Windows desktops, both physical and virtual, and coordinate with agencies.
• Document problem resolutions and perform root cause analyses as needed.
• Proactively monitor systems and implement improvements to the Windows desktop environment.

Education

Master's degree in Computer Science

Bachelor's degree in related field

High school diploma or equivalent

Tools

SCCM

Workspace One

Nerdio Management Plane

Azure Virtual Desktops

Job description

The City of New York is seeking a Desktop Design Engineer within the Office of Technology and Innovation (OTI) to deliver enterprise desktop services and engineering-level support for NYC agencies. This role covers Windows desktop administration, SCCM management, and complex issue resolution across on-prem and virtual environments.

You will work in a 24/7 operation from Brooklyn, with overtime and shift considerations, and contribute to ongoing improvements in desktop infrastructure.