Senior Desktop Engineer

https:/sewkis.com/sitemap.xml; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Desktop Engineer to lead desktop engineering functions and support over 300 users. This role offers a unique opportunity to collaborate closely with the IT Department, taking ownership of desktop initiatives and contributing to systems infrastructure and architecture. The ideal candidate will have extensive experience in troubleshooting desktop hardware and software, managing VDI platforms, and mentoring junior team members. Join a dynamic team where your expertise will drive improvements and enhance user experience in a fast-paced environment.

Qualifications

• 7+ years of experience in troubleshooting desktop issues.
• Strong knowledge of Microsoft Intune and VDI platforms.
• Ability to mentor junior engineers and provide support.

Responsibilities

• Lead desktop engineering functions and support for 300+ end users.
• Troubleshoot Level II and III support tickets related to desktop performance.
• Mentor junior Desktop Engineers and Help Desk Analysts.

Skills

Troubleshooting desktop hardware and software

VMWare Horizon

Microsoft Intune

Active Directory

PowerShell

Excellent communication skills

Client service orientation

Education

Bachelor's degree in Computer Science

Tools

Intune

MECM

Azure

VMWare Horizon

Job description

Job Summary

The Senior Desktop Engineer will lead desktop engineering functions, implementation, systems administration, and support for 300+ end users. This role collaborates closely with the IT Department and takes ownership of the Firm’s desktop engineering initiatives, contributing to systems infrastructure, architecture, and project direction. Responsibilities include daily monitoring, management, troubleshooting, and issue resolution for the firm’s operating systems and endpoints, as well as supporting enterprise applications and document management software. The role involves day-to-day support, end-user application support, and project work.

Key Responsibilities

1. Troubleshoot and resolve Level II and III support tickets related to desktop performance, application errors, Outlook issues, and peripherals.
2. Create, update, troubleshoot, and manage workstation packages and applications using enterprise tools like Intune, MECM, and virtualization technologies.
3. Maintain and support Azure or VMWare Horizon virtual desktops (VDI).
4. Mentor junior Desktop Engineers and Help Desk Analysts on hardware and problem-solving skills.
5. Plan and implement patches, hotfixes, and upgrades using Intune, MECM, and Client Management Gateway.
6. Support desktop endpoint security, including antivirus, malware, hardware, and software controls.
7. Collaborate with vendors for system and application support, initiate service calls, and schedule work.
8. Provide root cause analysis, identify trends, and recommend improvements.
9. Mentor and cross-train team members on existing and new technologies.
10. Maintain inventory and asset configurations.
11. Administer and support core technologies within the firm.
12. Participate in on-call rotations, accessible via mobile and remote access.

Technical Requirements

• 7+ years troubleshooting desktop hardware and software issues in an enterprise environment.
• 7+ years in technical services and support.
• 5+ years managing VMWare Horizon or Azure VDI platforms.
• Strong knowledge of hardware components, resource monitoring, Event Logs, and root cause analysis.
• Expertise in Microsoft Intune, MECM, Entra ID, and Active Directory, including group policies and AD replication.
• Familiarity with PowerShell and VB scripting.
• Legal experience is preferred but not required.
• Experience with managing desktop environments using Microsoft Intune, MECM, or similar platforms.

Job Requirements/Skills

• Bachelor's degree in Computer Science or equivalent education and experience.
• Familiarity with ITIL Incident Management.
• Excellent interpersonal, verbal, and written communication skills.
• Flexibility with work hours and adaptability to changing work environments.
• Reliable attendance and ability to work scheduled hours.
• Ability to work independently, organize, prioritize, and exercise good judgment.
• Effective collaboration skills in a team-oriented environment.
• Accurate documentation skills.
• Physical ability to lift up to 50 pounds consistently.
• Strong client service orientation and relationship-building skills.
• Discretion and sound judgment in handling confidential information.
• Stamina to maintain productivity throughout the workday, both on-site and remote.

The description is a general overview and may be updated at the firm's discretion. Employment is at-will, and this does not constitute a contract.

EEO Statement

The firm is an Equal Opportunity Employer, considering all applicants regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or other protected characteristics.