Senior Desktop Engineer and Executive Support

Simtra BioPharma Solutions; Lake Hiawatha (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Desktop Engineer to lead endpoint management and provide exceptional IT support to executive leadership. This role involves managing endpoint devices using Microsoft Intune and SCCM, ensuring security and compliance, and delivering white-glove support to VIP users. You will be the go-to expert for Windows operating systems and play a vital role in enhancing the technology experience for corporate employees. Join a dynamic team in a fast-paced biopharma environment where your contributions will directly impact patient health and organizational success. If you are passionate about technology and thrive in a collaborative atmosphere, this opportunity is perfect for you.

Benefits

Medical & Dental Coverage

Flexible Spending Accounts

401(k) Retirement Savings Plan with Company Match

Paid Time Off

Education Assistance Program

Qualifications

• 8+ years in IT support with 3+ years in endpoint management.
• Expertise in Windows OS, Intune, SCCM, and endpoint security.

Responsibilities

• Manage endpoint devices using Microsoft Intune and SCCM.
• Provide white-glove IT support to executive leadership.
• Oversee application deployment and troubleshoot device issues.

Skills

Windows Operating System Expertise

Endpoint Security Management

PowerShell Scripting

Problem-Solving Skills

Communication Skills

Education

Bachelor’s degree in Information Technology

Certifications (Microsoft Certified, ITIL, CompTIA)

Tools

Microsoft Intune

SCCM

Active Directory

ServiceNow

Job description

Senior Desktop Engineer and Executive Support

Parsippany, New Jersey, United States

Simtra BioPharma Solutions (Simtra) is a world-class Contract Development Manufacturing Organization, partnering with pharmaceutical and biotech companies to bring their sterile injectable products to market. With facilities in Bloomington, Indiana, US and Halle/Westfalen, Germany, we offer a wide range of delivery systems including pre-filled syringes, liquid/lyophilized vials, diluents for reconstitution, powder-filled vials and sterile crystallization.

Our product types include biologics and small molecules, cytotoxics, highly potent compounds, diluents for reconstitution and vaccines – which are all directly injected into patients worldwide. As such, there is a strong emphasis on quality and continuous improvement at Simtra. We hold ourselves to the highest quality and regulatory standards.

While our primary focus is cGMP manufacturing, we offer many support services including formulation and development, lyophilization optimization, global regulatory support and secondary packaging.

Make it HAPPEN – We bring a growth mindset to every opportunity, developing new skillsets and exceeding our expectations and those of our customers.

Make it TOGETHER – We work as one, respecting each voice and tapping into our unique strengths across teams—so we can solve problems in new ways.

Make it RIGHT – We hold ourselves to a high standard of excellence, fulfilling our commitments to the customer, their patients, and our team members.

Make it COUNT – We take pride in our day-to-day work, knowing the impact we make – taking on challenges big and small to improve patient health.

Overall: The Senior Desktop Engineer and Executive Support serves as the primary Endpoint Manager, responsible for managing all endpoint devices using Microsoft Intune and SCCM to ensure security, compliance, and optimal performance. This role requires deep expertise in Windows operating systems, including registry management, Autopilot, Active Directory (AD), and group policies. The position emphasizes endpoint security, efficient deployment strategies, and enterprise device reliability. Additionally, the Senior Desktop Engineer acts as the on-site technical expert at our Global Headquarters in Parsippany, NJ, providing white-glove IT support to executive leadership and efficient IT support to corporate employees on-site and remotely.

Key Responsibilities:

• Serve as the primary Endpoint Engineer, managing endpoints with Intune and SCCM.
• Develop, design and support our desktop image, autopilot deployment scripts, and group policies to fully control, secure, and manage our desktop and workstation environments.
• Oversee application deployment for Win32, MSI, and line-of-business apps.
• Monitor device health, troubleshoot, and resolve issues proactively.
• Windows Operating System Expertise:
• Manage Windows OS, including registry settings, updates, and servicing models.
• Create and manage GPOs for user and device configurations.
• Administer endpoints in Active Directory and Azure AD.
• Troubleshoot advanced OS issues, including performance and compatibility.
• Security and Compliance:
• Manage endpoint security tools (Defender, BitLocker, AppLocker).
• Ensure compliance with frameworks like NIST and ISO 27001.
• Configure Conditional Access policies integrated with Intune and Azure AD.
• Executive & VIP Support:
• Provide white-glove IT support to executive leadership.
• Quickly resolve critical issues and act as a trusted advisor for VIP users.
• Corporate IT Support:
• Resolve technical issues for on-site and remote corporate employees.
• Troubleshoot hardware and software problems efficiently.
• Automation and Scripting
• Use PowerShell to automate endpoint tasks, app packaging, and deployments.
• Develop scripts to improve efficiency and resolve recurring issues.
• Manage AV systems, including Teams Rooms, for events and meetings.
• Test and monitor AV readiness and support high-profile events.
• Ensure seamless integration of M365 tools like Teams and OneDrive.
• Incident & Problem Management:
• Serve as the primary interface to Microsoft for Windows and desktop-related issues.
• Provide Level 3/4 support, collaborating with IT teams and vendors.
• Identify recurring problems and implement long-term solutions.
• Infrastructure & Networking:
• Maintain local network infrastructure and perform server administration to ensure the reliability, security, and optimal performance of critical IT systems.
• Project Management
• Build and maintain strong relationships with corporate users, including executive leadership.
• Lead endpoint refreshes, rollouts, and migrations.
• Work with teams to implement new endpoint policies and technologies.

Candidate Requirements:

• Bachelor’s degree (Preferred) in information technology, Computer Science, or a related field.
• Certifications (Preferred): Microsoft Certified (Endpoint, M365, Azure, and/or Teams), ITIL Foundation; CompTIA A+, Network+, Security+
• 8+ years of experience in IT support roles, with at least 3+ years focused on endpoint management using Intune and SCCM.
• Microsoft Intune: Enrollment, compliance policies, Autopilot, and Conditional Access.
• SCCM: Imaging, application packaging, and software/patch deployment.
• Windows OS: Registry, updates, GPOs, Active Directory, and troubleshooting.
• Endpoint security tools: Windows Defender, BitLocker, AppLocker.
• Strong PowerShell scripting skills for automation and efficiency.
• Strong knowledge of networking, including DNS, DHCP, and VPN for endpoint connectivity.
• Experience with ServiceNow or similar ITSM tools, and remote support technologies.
• Exceptional problem-solving skills and ability to handle high-pressure situations.
• Excellent communication and interpersonal skills, with experience supporting executives.
• Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.

Why Join Us?
As the Lead IT Support Engineer, you’ll play a crucial role in shaping the technology experience for our executive leadership and broader employee base. This is an exciting opportunity to drive impactful IT initiatives in a fast-paced, biopharma environment.

In return, you’ll be eligible for:

• Medical & Dental Coverage
• Flexible Spending Accounts
• Life and AD&D Insurance
• Short and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan with Company Match
• Time Off Program
  • Paid Holidays
  • Paid Time Off
  • Paid Parental Leave and more
• Adoption Reimbursement Program
• Education Assistance Program
• Employee Assistance Program
• Community and Volunteer Service Program

Disclaimer

This job description is intended to provide the minimum knowledge, skills and abilities necessary to perform the job. It may not be inclusive of all the duties and responsibilities of the job. Simtra reserves the right to make modifications based on business requirements.

Simtra is proud to be an equal opportunity employer. Simtra evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.