Senior Deskside Support Specialist

Xcel Energy Inc; Amarillo (TX); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Spot On Bonus

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

HSA / FSA options

Transit programs

401(k) plan

Paid time off

Job summary

Xcel Energy Inc. is seeking an IT Technician Leader in Amarillo, TX, combining data, information, and process expertise to drive efficient solutions.

You will guide analysis, develop hypotheses from historical data, and collaborate on technology services to improve overall performance. The role emphasizes leadership in technical support, mentoring, and ensuring reliable hardware and software operation across company applications and infrastructure.

Qualifications

• Associate degree or IT certifications preferred.
• Minimum 5+ years of experience in PC hardware and software diagnostics, troubleshooting, and repair.
• Proficient in the administration of Windows and MS Office.
• Expert knowledge of current PC technology, operating systems, applications, devices and networking (wired/wireless).
• Excellent customer service, troubleshooting, problem solving and customer facing skills.

Responsibilities

• Provide guidance, mentoring, and coaching to technicians to ensure they have the information and processes needed to accomplish their job responsibilities.
• Anticipate, develop, and coordinate special projects in conjunction with operations leadership and track results.
• Assess, enhance, and upgrade technical areas and work with system owners to address issues and improve performance.
• Maintain process documentation and steps for supporting all applications, including customer and vendor interactions.
• Understand and manage user expectations; expedite and resolve escalations and issues needing advanced technical or customer service ability.

Skills

PC hardware

Troubleshooting

Windows OS

MS Office

Networking

Customer service

Education

Associate degree or IT certifications

Job description

Xcel Energy(NASDAQ:XEL)is a leading energy providerand Fortune 500company,dedicated toserving millions ofelectricity andnaturalgascustomersacross eight states:Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota,New Mexicoand Texas.We make energy work better forourcustomers, helping them thrive every day. That means always raising the bar-delivering better service and providing more reliable, resilient,and sustainable energy.

Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.

Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Compensation range for Minneapolis, MN - $39.00 - $54.53.

Compensation range for Denver, CO - $37.30 - $52.23. $37.30 6.5036.50

Compensation range for Amarillo, TX - $36.50 - $51.10. 3

Position Summary

Serve as a leader in diagnosing and developing solutions from a data, information, and process perspective. Lead analysis in research, extraction, and interpretation of data findings. Proactively create hypotheses and analyze past historical information looking for trends and areas for improvement. Intimately understand the business and/or information challenge within the business units. Offer suggestions for improvement and/or further research into data findings or process issues. Develop and leverages a thorough understanding of Xcel Energy applications and infrastructure to increase efficiencies, ensure consistency, and add value. Act as an expert and point-of-contact for technology service requests, deployment, troubleshooting, and repair of desktop and laptop hardware, peripherals, and software

Essential Responsibilities

• Provide guidance, mentoring, and coaching to technicians to ensure they have the information and processes needed to accomplish their job responsibilities. . Prioritize and mentor others on complex issue resolution.
• Anticipate, develop, and coordinate special projects in conjunction with operations leadership. Determine and develop operational improvements, track results and ensure tangible improvements are documented and communicated. This includes staying abreast on new technologies and finding creative solutions to meet user needs
• Assess, enhance, and upgrade technical areas and work with system owners to address system issues and improve performance. Ensure system changes are incorporated and communicated effectively.
• Maintain process documentation and steps for supporting all applications. This would include interaction with customers and vendor led support issues.
• Understand, anticipate, and manage user expectations. Expedite and resolve escalations and issues needing advanced technical or customer service ability.

Minimum Requirements

• Associate degree or Certifications (preferred in IT related field) or equivalent experience; and minimum 5+ years of experience in PC hardware and software diagnostics, troubleshooting, and repair.
• Proficient in the administration of Windows and MS Office.
• Expert knowledge of current PC technology, operating systems, applications, devices and networking (wired /wireless).
• Excellent customer service, troubleshooting, problem solving and customer facing skills.
• Ability to work/lead tech support under pressure, to manage multiple priorities, and to operate as a key contributor within technology services.

Preferred Requirements

• Effectively executes leadership priorities and initiatives, ensuring alignment with organizational goals and strategic objectives.

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.

Our Values

Connected, Committed, Trustworthy, Safe

Our Employee Commitments

• Work that makes a difference
• A team you can count of
• Opportunities to grow
• Rewards that help you thrive

Xcel Energy provides jobapplicantsreasonable accommodations for disabilitiesthroughout the application process. If youare in need ofanaccommodationto complete the application process, now or at any time in the future, please complete the Applicant Accommodation RequestForm.

Non-Bargaining The anticipated starting base pay for this position is: $36.50 to $54.53 per hour.

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Flexible Spending Account
• Health Care Flexible Spending Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.You will not be penalized for redacting or removing this information.

Deadline to Apply: 10/19/26

EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

Accessibility Statement

Xcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.