Senior Design Research Leader, Experience Strategy

Sam's Club

Bentonville (AR)

On-site

USD 110,000 - 220,000

Full time

8 days ago

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Benefits offered by this job

Health benefits

401(k)

Stock purchase

Life insurance

Paid time off

Job summary

Sam's Club is seeking a Principal Design Researcher to deliver high-impact insights shaping a holistic member and associate experience. You will translate complex data into clear narratives, facilitate workshops, and guide stakeholders to define problems and opportunities.

You will lead both qualitative and quantitative research, mentor researchers, and partner with business units to drive ROI and KPIs. Expect leadership, storytelling, and strategic influence across Walmart/Sam's Club

Qualifications

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in market research, business analysis, UX design research, or related area.
Option 2: 7 years' experience in market research, business analysis, UX design research, or related area.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.

Responsibilities

Lead design research initiatives to identify customer needs and business challenges, driving product and process improvements.
Develop and execute research strategies using qualitative and quantitative methods, including user interviews, contextual inquiries, and usability testing.
Analyze data and synthesize insights to inform user experience design and anticipate risks or gaps in product journeys.
Collaborate with cross-functional teams and stakeholders to align research outcomes with business objectives and enhance customer satisfaction.
Facilitate workshops, stakeholder communication and consensus-building through clear, data-driven presentations and reports.
Coach team members and cross-functional partners elevating research craft, strategic thinking, and the quality and impact of research across the organization.