Principal, Design Researcher

Walmart; Bentonville (AR); On-site; USD 110,000 - 220,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Live Better U education program

Paid time off

Job summary

Walmart is seeking a Principal Design Researcher in Bentonville, AR to deliver high-impact, actionable insights shaping an experiences strategy for members and associates. You will craft clear narratives from complex data, facilitate workshops, and collaborate with interdisciplinary teams to influence decisions and drive measurable outcomes.

You will lead research initiatives, develop strategies across qualitative and quantitative methods, and translate findings into actionable frameworks and

Qualifications

• Bachelor’s degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area.
• 5 years’ experience in market research, business analysis, UX design research, or related area.
• 7 years' experience in market research, business analysis, UX design research, or related area.
• As permitted by applicable law, provide evidence of full vaccination or accommodation per CDC guidelines.

Responsibilities

• Lead design research initiatives to identify customer needs and business challenges, driving product and process improvements.
• Develop and execute research strategies using qualitative and quantitative methods, including user interviews, contextual inquiries, and usability testing.
• Analyze data and synthesize insights to inform user experience design and anticipate risks or gaps in product journeys.
• Collaborate with cross-functional teams and stakeholders to align research outcomes with business objectives and enhance customer satisfaction.
• Facilitate workshops, stakeholder communication and consensus-building through clear, data-driven presentations and reports.
• Coach team members and cross-functional partners elevating research craft, strategic thinking, and impact.

Education

Bachelor's degree in UI/UX design / related field

7 years experience in market research / UX design research / related area

Job description

2101 Se Simple Savings Dr
Bentonville, AR 72712-4304

R-2633201

$110,000 - $220,000/yr

Regular/ Permanent

Position Summary

APrincipalDesignResearcher,willdeliverhigh-impact,actionableinsightsthatshapeaholisticexperiencestrategyforourmembersandassociates.Youareamasterstoryteller—transformingcomplexdataintoclear,compellingnarratives.Youwillfacilitateworkshopstohelpteamsdefinetherightproblemtosolve,frameopportunityareas,collaboratewithstakeholderstodefineresearchgoals.Youareanexpertatselectingtherightresearchmethodologies,makingsenseofthedata,andtranslatingfindingsintoactionable-frameworks,narratives,andengagingresearchpresentations.Youwillpartnercloselywithinterdisciplinaryteams,includingbusinessstakeholderstoinfluencedecisions,buildalignedvisions,anddrivemeasurablebusinessoutcomes.

What you'll do

About the team

The Sam'sClubExperienceStrategyteamdesignsimpactfulexperiencesacrossclubs,digitalplatforms,andassociatetools.Thisteamleadsstrategicdesignresearchtodeepenorganizationalinsightandempathy.PrincipalResearcherscombinehands-onresearchwithleadership,mentoringresearcherstodeliverhigh-qualityinsightsthatguidebusinessdecisions.Emphasizingcreativity,strategicthinking,andeffectivestorytelling,theteamtransformsdataintoactionablerecommendations.Collaborationandinfluencingstakeholdersarecentral,ensuringresearchdrivesmeaningfulvalueandmeasurableimpactthroughouttheorganization.

What you'll do

• Leaddesignresearchinitiativestoidentifycustomerneedsandbusinesschallenges,drivingproductandprocessimprovements.
• Developandexecuteresearchstrategiesusingqualitativeandquantitativemethods,includinguserinterviews,contextualinquiries,andusabilitytesting.
• Analyzedataandsynthesizeinsightstoinformuserexperiencedesignandanticipaterisksorgapsinproductjourneys.
• Collaboratewithcross-functionalteamsandstakeholderstoalignresearchoutcomeswithbusinessobjectivesandenhancecustomersatisfaction.
• Facilitateworkshops,stakeholdercommunicationandconsensus-buildingthroughclear,data-drivenpresentationsandreports.
• Coachteammembersandcross-functionalpartnerselevatingresearchcraft,strategicthinking,andthequalityandimpactofresearchacrosstheorganization.

What you'll bring

• Extensiveexperienceinresearch,includingqualitativeandquantitativemethods.
• Demonstratedleadershipinmanagingresearchprojectsandcollaboratingandinfluencingwithpartnersacrossbusinessunits.
• Responsibleformethodologicalintegrity,qualityinsights,andoutputsthatdrivebusinessoutcomes,linkingresearchtoROIandBusinessKPIs
• Becomeatranslatorofresearchandconnectivetissuebetweenallstakeholdergroupsensuringalignmentontheproblemtosolve.
• Proficiencyinsynthesizingdatafrommultiplesourcestoinformdesigndecisions,mitigaterisks,andthenecessaryartifacts(journeymaps,serviceblueprints,etc).
• Strongsystemsthinkingandhuman-centereddesignwiththeabilitytounderstandinterconnectedexperiencesacrosschannels,teams,processes,andtouchpoints.

Benefits

• -Health benefits include medical, vision and dental coverage
• -Financial benefits include 401(k), stock purchase and company-paid life insurance
• -Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You Will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• - Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
• For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00 - $220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in market research, business analysis, UX design research, or related area.

Option 2: 7 years' experience in market research, business analysis, UX design research, or related area.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Explore our benefits

Discount Card

Get 10% off

Sam's Club associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Clear Pathways

Sam’s Club has invested in the next generation of talent through in-house training programs and community-based organizations that cultivate opportunities for everyone.

Enjoy 401(k) matching and stock purchase plans.

Paid time off

Take a break as needed for vacation, sick leave, holidays, parental leave, and more

Medical, dental, vision, and wellness programs for you and your family

Access mental health resources and assistance programs for life’s challenges

Training, leadership programs, and clear paths to advance.

That’s just the beginning. We offer more perks specificto your work location and role.

At Sam's Club, we’re dedicated to creating dynamic workplace where your ideas, background, and experiences are valued

Our associates are at the heart of everything we do, driving meaningful connections with the communities we serve and delivering exceptional value to our members.

From our commitment to promoting from within to offering opportunities that help you grow your career; Sam's Club is a place where your potential is nurtured.

Trending roles

Senior Design Manager, Fashion

Bentonville, AR 72712-4304

Senior Manager, Product Development - (Toys & Backyard Recreation) Sam's Club

Bentonville, AR 72712-4304

Director, Fashion Design - Apparel - Sam's Club

Bentonville, AR 72712-4304

From our commitment to promoting from within to offering opportunities that help you grow your career; Sam's Club is a place where your potential is nurtured. As part of our team, you’ll play a role in shaping exceptional experiences for our members in an environment where you can thrive and make a difference.