Senior Deputy Manager - Customer Service Leader (Remote)

Axis Max Life Insurance Limited; Kansas; Hybrid; USD 70,000 - 90,000; Full time

Job summary

Axis Max Life Insurance Limited is seeking an experienced Customer Service-Sr. Deputy Manager to lead and support a service team. The role focuses on guiding, coaching and motivating team members to deliver high-quality customer experiences.

You will monitor performance, develop improvement plans, and collaborate with other departments to resolve issues, ensuring consistent service standards and customer satisfaction. MBA preferred and life insurance sector knowledge is a plus.

Qualifications

• 3-5 years in a customer service leadership role.
• Excellent communication and problem-solving skills.
• Strong leadership, coaching and motivational skills.
• Data-driven decision making abilities.
• Experience with CRM and ticketing software.

Responsibilities

• Manage and oversee the daily operations of team.
• Provide leadership, training, coaching and support to team members to meet performance goals.
• Monitor team performance and develop plans to improve productivity, efficiency and quality of service.
• Develop and maintain customer service standards and policies.
• Identify opportunities for process improvements and make recommendations to management.
• Coordinate with other departments to resolve customer issues promptly.
• Collaborate with management to enhance customer experience and retention.
• Develop and maintain reports on team performance with key metrics.
• Conduct regular performance evaluations and provide feedback.

Skills

Leadership

Communication

Problem solving

Data analysis

CRM experience

Team management

Remote team management

Time management

Education

MBA preferred

Bachelor's degree

Tools

CRM

Ticketing system

Job description

Axis Max Life Insurance Limited is seeking an experienced Customer Service-Sr. Deputy Manager to lead and support a service team. The role focuses on guiding, coaching and motivating team members to deliver high-quality customer experiences.

You will monitor performance, develop improvement plans, and collaborate with other departments to resolve issues, ensuring consistent service standards and customer satisfaction. MBA preferred and life insurance sector knowledge is a plus.