Senior Deposit Servicing Specialist

Hawaiiusa-Federal-Credit-Union; Honolulu (HI); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Volunteer time off

Tuition reimbursement

Job summary

HawaiiUSA Federal Credit Union in Honolulu, HI is seeking a Senior Deposit Servicing Representative to handle advanced deposit servicing across Share, Draft, Certificates, IRAs, and related processes. The role supports members and internal partners while ensuring accurate, compliant servicing.

You will act as escalation point for complex issues, review large-dollar transactions, monitor risk, and contribute to process improvements.

Qualifications

• Demonstrated experience handling deposit servicing tasks and regulatory compliance in a financial institution.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to coach or mentor team members and improve processes.

Responsibilities

• Serve as senior escalation point for complex member inquiries and multi-step servicing matters.
• Review and approve large-dollar checks (> $5,000) for pay/return decisions.
• Process chargebacks, returned items, and maintain exception reporting logs.
• Review ATM, ITM, and mobile deposits for accuracy; initiate outreach for exceptions.
• Identify and elevate suspicious or fraudulent items to Deposit Fraud and BSA teams.
• Ensure compliance with Regulation CC, Regulation E, NACHA, UCC, Hawaii levy rules, and internal policies.
• Coordinate cross-functionality with Payments, Risk, Compliance, IT, and the Member Solutions Center on complex servicing matters.
• Support new product launches and system implementations by representing Deposit Servicing requirements during testing and post-launch monitoring.

Skills

Analytical thinking

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office 365

Job description

HawaiiUSA Federal Credit Union in Honolulu, HI is seeking a Senior Deposit Servicing Representative to handle advanced deposit servicing across Share, Draft, Certificates, IRAs, and related processes. The role supports members and internal partners while ensuring accurate, compliant servicing.

You will act as escalation point for complex issues, review large-dollar transactions, monitor risk, and contribute to process improvements.