Senior Dental Informatics Process Analyst

Marquette University Clg-Nurse; Milwaukee (WI); Presencial; USD 90.000 - 125.000; Jornada completa

Descripción de la vacante

Marquette University seeks a Senior Dental Informatics Process Analyst to lead analysis and improvement of clinical, administrative, and imaging workflows across the university's dental clinics. You will map processes, identify efficiency opportunities, and translate needs into testable requirements for aXium, MiPACS, Dolphin, and related systems.

You will collaborate with clinic leads, faculty, staff, residents, and students, owning discovery through training and adoption while coordinating

Formación

• Progressive BA experience with process maps, user stories, acceptance criteria, and test plans.
• Excellent facilitation and stakeholder management across technical and clinical audiences.
• Experience in academic dental clinics or educational clinical environments is a plus.

Responsabilidades

• Observe clinics to understand clinical, administrative, and imaging workflows.
• Map current-state processes and identify root causes of inefficiency and safety gaps.
• Lead requirements sessions, create BA deliverables, and define change needs.
• Coordinate with vendors and internal teams for feasibility and alignment.
• Develop training materials and deliver go-live support.

Conocimientos

Process Improvement Mindset

Analytical Rigor

Stakeholder Facilitation

Attention to Detail

Change Management & Communication

User-Centered Design

Herramientas

Power BI

SQL

Crystal

Descripción del empleo

State

State WI

Employment Status

Employment Status Full Time

Position Status

Position Status Regular

If Limited Term (End Date of Assignment, Project, or Grant)

Position Type

Position Type Staff

Job Family

Job Family Information Technology

Position Overview

Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package includingmedical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement!For more information, please view our Total Rewards guide .

This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Senior Dental Informatics Process Analyst leads analysis and improvement of clinical, administrative, and imaging workflows across the university’s dental clinics. The analyst conducts deep discovery and process mapping, identifies opportunities for efficiency, patient safety, and quality of care, and translates operational needs into clear, testable requirements. This role partners closely with technical teams—who own configuration and development—to ensure the right changes are implemented in aXium, MiPACS, Dolphin, and related dental systems.

This position is highly collaborative with clinic leads, faculty, staff, residents, and students, and requires hands‑on familiarity with aXium workflows in academic dental environments. The analyst owns the lifecycle from discovery → requirements → solution validation ( UAT ) → training & adoption, while technical teams perform the actual system configuration, build, and deployment.

Duties and Responsibilities

• Conduct in-clinic observations (including chairside shadowing) to understand real-world clinical, administrative, and imaging workflows.
• Map current-state processes, swimlanes, decision points, and pain points across aXium, MiPACS, Dolphin, and related systems. Identify variation by clinic/service line and uncover root causes of inefficiency, safety risks, and quality gaps.
• Facilitate requirements sessions with clinic leadership, faculty, students, staff and administrators. Produce BA deliverables: problem statements, use cases, user stories with acceptance criteria, process maps, future-state designs, RACI , and impact assessments. Define what should change (not how to configure it) in aXium and imaging systems; specify data, workflow, usability, and integration needs and prioritize changes based on measurable impact (efficiency, safety, quality-of-care, compliance). Occasional early-morning or after-hours support for launches and testing.
• Partner with developers, analysts, and system admins who perform configuration (e.g., aXium forms/templates, roles, schedules, imaging workflows, device integrations). Review solution options and risks; ensure alignment with requirements, clinic operations, and standards.
• Coordinate with vendors as needed (e.g., MiPACS, Dolphin) for feasibility and best practices.
• Create test plans and UAT scripts covering clinical and imaging workflows end-to-end. Lead UAT with clinic SMEs and students; log defects and confirm remediation prior to release. Validate safety, quality, and regulatory considerations before deployment.
• Develop role-based training materials, quick reference guides, and workflow instructions.
• Deliver training to faculty, residents, students, and staff; provide go-live support. Monitor early adoption; collect feedback and drive iterative improvements.
• Present proposals and findings to informatics/clinic governance bodies. Maintain stakeholder alignment and manage competing priorities through transparent communication and support change readiness and adoption strategies tailored to academic dental settings.
• Maintain an organized repository of current/future-state process maps, requirements, decisions, and test artifacts. Create clear SOPs and clinic-facing documentation to ensure process consistency and student support.

Required Knowledge, Skills and Abilities

Progressive experience in business analysis or workflow/process optimization. Demonstrated ability to produce BA artifacts (process maps, user stories, acceptance criteria, test plans). Excellent facilitation, communication, and stakeholder management skills across technical and clinical audiences.

Core Competencies

Process Improvement Mindset

Analytical Rigor

Stakeholder Facilitation

Attention to Detail

Change Management & Communication

User-Centered Design

Preferred Knowledge, Skills and Abilities

Experience in academic dental clinics or educational clinical environments. Knowledge of clinical quality, patient safety, and compliance considerations. Proficiency with process mapping tools (Visio, Lucidchart, Miro). Exposure to analytics/reporting (Power BI, SQL , Crystal) helpful but not required. Experience developing and delivering training for diverse user groups.

Experience in clinical informatics or dental operations.

Hands on aXium experience with strong understanding of academic dental workflows. Familiarity with MiPACS, Dolphin, and dental imaging workflows (e.g., radiography, CBCT , sensors).

Clinical-Technical Translation

Project Management

Department

Posting Date

10/23/2026

EOE Statement

It is the policy of Marquette University to provide equal employment opportunities ( EEO ) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

Required Documents

• Resume
• Cover Letter/Letter of Application