Dental Coordinator, Clinic Operations

Marquette University Clg-Nurse; Milwaukee (WI); On-site; USD 42,000 - 68,000; Full time

Job summary

Marquette University seeks a Dental Coordinator to provide administrative and operational support for graduate, predoctoral, and specialty clinics. You will be the primary liaison for patients, students, residents, faculty, and staff while coordinating daily clinic operations, scheduling, and workflows.

Ideal candidates have a high school diploma and at least two years of related experience, with preference for dental office or healthcare administration exposure.

Qualifications

• High School Diploma required.
• Minimum of 2 years related experience.
• Receptionist duties, dental insurance processing, or other office experience.
• Excellent problem solving, planning, organizational and customer skills.
• Excellent listening, written and verbal communication skills.
• Ability to work with diverse populations and maintain confidentiality.

Responsibilities

• Coordinate daily clinical operations including patient scheduling, provider schedules, resident and faculty assignments, multidisciplinary treatment planning, specialty referrals, surgical scheduling, clinic calendars, and workflow coordination.
• Serve as the primary administrative liaison for patients, students, residents, faculty, referring offices, external providers, and school departments.
• Utilize dental practice management systems to coordinate appointments, patient records, referrals, documentation, and scheduling templates.
• Provide reports, correspondence, and operational materials; support special projects and cross-training as needed.
• Guide and support students, residents, and faculty on clinic procedures and scheduling protocols.

Skills

Customer service

Problem solving

Planning

Organization

Communication skills

Confidentiality

Diversity awareness

Education

High School Diploma

Healthcare administration / Dental support degree preferred

Tools

Dental practice management software

Job description

Position Type

Position Type Staff

Job Family

Job Family Operations and Administrative Services

# Hours Per Week 37.5

Position Overview

Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view our Total Rewards guide.

This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Dental Coordinator, Clinic Operations provides comprehensive administrative and operational support for graduate, predoctoral, and specialty dental clinics. The position serves as the primary administrative liaison for patients, students, residents, faculty, and staff while coordinating daily clinic operations, patient scheduling, provider schedules, clinical workflows, and business operations. Responsibilities may include support of school-wide clinical initiatives, specialty programs, multidisciplinary scheduling, cross-clinic coverage, workflow improvement projects, and other operational assignments based on departmental and organizational needs.

Duties and Responsibilities

• Coordinate daily clinical operations including patient scheduling, provider schedules, resident and faculty assignments, multidisciplinary treatment planning, specialty referrals, surgical scheduling, clinic calendars, and workflow coordination. Monitor clinic capacity, provider utilization, patient treatment progression, pending referrals, recall activities, scheduling backlogs, cancellations, waitlists, and provider productivity. Identify scheduling and workflow issues and collaborate with leadership to implement solutions and process improvements that support efficient patient care, patient access, clinic efficiency, and business operations.
• Serve as the primary administrative liaison for patients, students, residents, faculty, referring offices, external providers, and school departments. Respond to inquiries, resolve scheduling conflicts, address patient concerns, coordinate communications, and provide exceptional customer service while exercising professionalism, discretion, and sound judgment.
• Utilize axiUm and other applicable systems to coordinate appointments, patient records, referrals, treatment plans, clinical documentation, scheduling templates, provider schedules, reports, insurance documentation, and data integrity. Maintain accurate records and operational data while ensuring compliance with HIPAA , OSHA , university policies, accreditation standards, departmental procedures, patient confidentiality requirements, and applicable federal, state, and institutional regulations.
• Provide administrative and operational support for faculty, residents, students, departmental leadership, and assigned clinics. Prepare reports, correspondence, schedules, meeting materials, spreadsheets, and other operational documents. Coordinate special projects, faculty schedules, resident rotations, educational activities, onboarding, cross-training, workflow standardization, and operational initiatives as assigned. Provide operational support and administrative coverage across graduate, specialty, and predoctoral clinics based on business operation needs, staffing requirements, and other management-directed circumstances to promote continuity of operations and efficient patient care.
• Provide administrative guidance and support to students, residents, and faculty regarding clinic procedures, patient assignments, scheduling protocols, referrals, operational workflows, and departmental processes. Facilitate communication between departments to support continuity of patient care.

Required Knowledge, Skills and Abilities

• High School Diploma
• Minimum of 2 years related experience
• Receptionist duties, dental insurance processing, or other office experience
• Excellent problem solving, planning, organizational and customer skills
• Excellent listening, written and verbal communication skills
• Ability to work and communicate with people from diverse populations
• Ability to work independently in a high-volume academic health care environment with little supervision and frequent interruptions
• Ability to maintain confidentiality

Preferred Knowledge, Skills and Abilities

• Associate’s or vocational/technical school degree in Healthcare Administration, Dental Hygiene or Assisting
• Prior experience with medical/dental coding, billing or claims processing
• Familiarity with dental practice management software
• Previous experience in an academic environment
• Ability to speak and write in Spanish

Posting Date 10/23/2026

It is the policy of Marquette University to provide equal employment opportunities ( EEO ) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

Required Documents

• Resume
• Cover Letter/Letter of Application

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• Do you have a high school diploma or equivalent?
  • Yes
  • No
• Do you have at least two years of related experience?
  • Yes
  • No