Senior Dental Equipment Field Technician

Henry Schein; Indiana (PA); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Henry Schein is seeking an Equipment Service Technician to repair and service dental equipment in practitioners' offices with a strong focus on customer satisfaction.

You will lead on-site installation, repair, maintenance, and testing tasks, while ensuring accurate work orders, timely reports, and safe practices per OSHA guidelines. The role emphasizes teamwork, training, and excellent communication with customers and dispatch.

Qualifikationen

• Three or more Level 1 Certifications as determined by ROM/ZOM.
• Cross-certified in digital x-ray and CAD/CAM solutions.
• Ability to present preventative maintenance to customers.
• Experience with work orders, FSRs, Concur, eTime, and RMA reporting.

Aufgaben

• Provide courteous, professional repair services and escalate complex issues.
• Manage on-site installation, repair, maintenance and testing tasks.
• Diagnose errors following proper troubleshooting steps and determine solutions.
• Advise customers to optimize their experience and outcomes.
• Mentor junior technicians as required to ensure quality service.

Kenntnisse

Troubleshooting

Lead technician

Oral communication

Advanced computer skills

Ausbildung

High School diploma

Associates degree or Technical certificate

CIT certification or equivalent

Tools

Digital X-ray

Digital CAD/CAM

Concur

eTime

RMA reporting

Jobbeschreibung

Henry Schein is seeking an Equipment Service Technician to repair and service dental equipment in practitioners' offices with a strong focus on customer satisfaction.

You will lead on-site installation, repair, maintenance, and testing tasks, while ensuring accurate work orders, timely reports, and safe practices per OSHA guidelines. The role emphasizes teamwork, training, and excellent communication with customers and dispatch.