Senior Delivery & Route Dispatch Lead

HD Supply; Flower Mound (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

HD Supply seeks an experienced dispatcher/driver supervisor to coordinate driver routes, manage loading/dispatching, and train transportation staff. The role requires operating company or rental vehicles and monitoring MVRs, with a valid driver's license and DOT-compliant practices.

The position emphasizes customer-facing deliveries, safety inspections, and collaboration with management on service and order accuracy within a defined service area.

Qualifications

• Experience delivering merchandise to customers using a box truck or similar vehicle.
• 3+ years operating material handling equipment.
• No more than 2 minor accidents in the past rolling 3 years.
• No more than 2 moving violations in the past rolling 3 years.

Responsibilities

• Coordinates the loading and dispatching of all driver routes.
• Oversees pre- and post-trip inspections in accordance with DOT regulations and internal policies and procedures.
• Conducts daily route planning and optimization for drivers.
• Serves as the primary point-of-contact for all driver-related issues.
• Coaches and trains new and existing drivers on policies and procedures and provides feedback to management on team performance.
• Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
• Delivers customer orders within a service area, interfacing with customers on order issues and providing exceptional service.
• Provides feedback to management on escalated customer service and sales-related concerns.

Skills

Box truck delivery

Route planning

Customer service

Motor vehicle operation

Education

Technical certification or associate degree

Job description

HD Supply seeks an experienced dispatcher/driver supervisor to coordinate driver routes, manage loading/dispatching, and train transportation staff. The role requires operating company or rental vehicles and monitoring MVRs, with a valid driver's license and DOT-compliant practices.

The position emphasizes customer-facing deliveries, safety inspections, and collaboration with management on service and order accuracy within a defined service area.