Senior Delivery Manager

brighthorizons; Newton (MA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Bright Horizons is seeking a Senior Delivery Manager to lead end-to-end technology delivery from business case through deployment in a hybrid work setting at our Newton, MA headquarters.

You will drive Agile/Scrum and traditional project management, coach teams, and partner with business and IT sponsors to ensure measurable outcomes while managing budgets and risks.

Qualifications

• Proven experience leading Agile/Scrum and traditional technology projects.
• Strong communication, leadership, and stakeholder management skills.
• Ability to manage end-to-end delivery across multiple teams.

Responsibilities

• Organize and facilitate Scrum ceremonies, sprint and release planning.
• Coach Agile teams and lead SAFe trainings.
• Track progress metrics and report to leadership and stakeholders.
• Support Product Owner with backlog grooming.
• Lead Agile transformations and mentor junior Scrum Masters.
• Coordinate across engineering, finance, contractors, and partners to manage budgets.

Skills

Agile/Scrum leadership

Traditional project management

People management

Communication

Leadership

Job description

This is a temporary assignment expected to last approximately 4 months, with the possibility for conversion to full time.

The Senior Delivery Manager is responsible for managing the full lifecycle of technical product and program delivery - from business case creation and approval, requirements definition, implementation, testing, and deployment, through ongoing value stream management - working with a cross-functional team of business and technical resources. The ideal candidate will have previous experience leading both Agile/Scrum-based work and traditional technology project management. This person will have strong people, communication/presentation, and leadership skills. The incumbent will be a detail-oriented self-starter able to independently take on challenges and drive reliable implementation of application development, infrastructure, and related technology solutions. The Senior Delivery Manager will be accountable for the success of the initiative and work closely with business, product, and IT sponsors to ensure that measurable outcomes are delivered as expected.

This Hybrid role requires in-person work at our Newton, MA headquarters 3 days a week.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment-with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you're caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you're the difference.

Essential Functions/Responsibilities

• Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, backlog refinement, demos, Scrum of Scrums (SoS), and other Scrum-related activities.
• Assist with and help lead PI Planning.
• Coach Agile teams and communicate Agile concepts and benefits to the team and stakeholders, taking a pragmatic/flexible Agile approach when required.
• Facilitate Agile SAFe and Scrum trainings.
• Track and communicate progress metrics and performance to leadership and stakeholders.
• Remove impediments and guide the team to remove impediments.
• Support the Product Owner with grooming and managing the product backlog.
• Lead organizations through Agile transformations.
• Mentor junior Scrum Masters.
• Serve Scrum teams across a variety of contexts (different team sizes, organizations, cultures, co-located and distributed).
• Thoroughly understand initiatives to facilitate the definition of project scope, goals, and deliverables, and ultimately create work plans.
• Consult with management and support development of the initiative business case, stage-gate documentation, resource plans, and budgets.
• Develop delivery plans based on a clearly articulated approach and strategy - specifying required tasks and resources and their skill sets, deliverables, milestones, dependencies, risk identification, and mitigation plans.
• Effectively drive the requirements definition and testing process, working closely with business analyst(s), quality engineers, and business stakeholders.
• Provide leadership and direction to project team members; drive accountability and engagement; and coordinate project resources to keep work on schedule and within budget.
• Monitor, report, and follow up on the status and next steps of delivery.
• Identify, analyze, and communicate downstream impacts of changes, navigating changes effectively by removing barriers.
• Coordinate across engineering, finance, contractors, and other partners to ensure a clear view of current and forecasted budget expenditures while supporting validation and approval of external invoices.
• Apply Bright Horizons IT delivery methodology and enforce project standards.
• Prepare for engagement reviews, stage gates, and quality assurance procedures.
• Risk and Issue Management: proactively identify, document, mitigate, and report on Risk, Action, Issue, and Decision (RAID) items for all project components.
• Facilitate team, vendor, and steering committee meetings with clear communications, tailoring materials to the intended audience so business owners can give complete and accurate feedback.
• Lead weekly status meetings with delivery team leads and sponsors.
• Communicate relevant delivery information to senior leadership.
• Develop and present engaging, informative, well-organized presentations tailored to the intended audience.
• Ensure feedback from key business owners is fully acknowledged and incorporated into functional specifications, process flow diagrams, and project plans.
• Serve as a communication bridge between business leaders and developers on requirements, questions, and changes.
• Resolve and/or escape issues in a timely fashion, communicating difficult or sensitive information tactfully.
• Champion the initiative and the delivery team.
• Motivate th