Senior Delinquent Accounts Operations Manager

baltimorecity; Baltimore (MD); On-site; USD 84,000 - 133,000; Full time

Job summary

The City of Baltimore's Department of Finance is seeking a Delinquent Accounts Manager to provide executive-level oversight to five units within the Bureau of Revenue Collections. This position leads a team of approximately 40 staff, collaborates with City legal and technology teams, represents the City in court, and drives continuous improvement in collections operations.

Essential duties include guiding five units, coordinating with the Law Department, IT, Housing, Real Estate, title companies

Qualifications

• Education: Bachelor's degree in accounting, Business, Finance, Law or a related field from an accredited college or university.
• Experience: Have 5 years of relevant experience. Knowledge of business systems, tax and property laws, collection methods, and handling funds.
• Equivalency Notes: Have an equivalent combination of education and experience.

Responsibilities

• Drives five units across the bureau; collaborates with the Law Department, IT, Housing, Real Estate, title companies, and external legal counsels; oversees the annual tax sales; represents the City in court proceedings.
• Resolves escalated issues; responds to inquiries from leadership, the Mayor's Office and City Council; maintains interagency and jurisdictional partnerships; oversees technology and operational projects with IT.
• Compiles financial reports and statistics; develops and maintains policies and procedures; advises senior leadership; assists in evaluating service contracts; formulates long-range operational plans.
• Interviews candidates; evaluates performance; recommends hiring, promotion, discipline, and termination; ensures accurate bi-weekly payroll.

Skills

Analytical skills

Interpersonal skills

Communication skills

Leadership

Education

Bachelor's degree in accounting, Business, Finance, Law or related field

Job description

The City of Baltimore's Department of Finance is seeking a Delinquent Accounts Manager to provide executive-level oversight to five units within the Bureau of Revenue Collections. This position leads a team of approximately 40 staff, collaborates with City legal and technology teams, represents the City in court, and drives continuous improvement in collections operations.

Essential duties include guiding five units, coordinating with the Law Department, IT, Housing, Real Estate, title companies