Senior Decision Support Analyst

Highmark Health; Pennsylvania; Hybrid; USD 79,000 - 127,000; Full time

Job summary

Highmark Health in the United States seeks a Senior Client Analytics and Decision Support Consultant to drive data-driven decisions for customers, brokers, and internal teams. You will prioritize data requirements, interpret analytics, and advise on strategies that deliver measurable value across financial and clinical domains.

The role emphasizes leading analytics projects, mentoring colleagues, and collaborating with product, data, and healthcare teams to optimize product designs and

Qualifications

• Required 5 years of relevant, progressive experience as a Decision Support Analyst or equivalent training and experience in a business or clinical environment with direct responsibility for applying technology.
• Preferred 7–10 years' experience independently executing advanced analysis and developing consultative deliverables.
• Required Bachelor's Degree in Computer/Information Science, Mathematics/Statistics, Economics, Industrial Engineering or Operations Research, or related field; Master’s degree preferred in related field.

Responsibilities

• Develop and foster internal relationships across the corporation.
• Provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners.
• Mentor colleagues with less experience on both the technical and business aspects of project and consultative work.
• Determine how decision support systems will provide information required to make effective business decisions, translate requirements into applications that employ appropriate decision support and reporting tools.
• Use broad experience and technical knowledge to propose solutions to complex business problems.
• Take the lead in driving the implementation of the recommended solutions.
• Take the lead in defining issues and ideas to be studied as well as the approach to be used in addressing studies and projects.
• Create and/or develop new methods of analysis, database design, and performance measurement.
• Perform modeling of data sources and flows, work with data management staff to define an operational framework that will define, develop, and implement policies and security frameworks to ensure precise and secure deliver of knowledge and information.
• Provide assistance and, depending on skill and experience, lead with interpretation of raw data, statistical results or otherwise compiled information, identify follow-up action items, and prepare or assist in the preparation of written reports and/or oral presentation of findings to internal and external audiences, customer managers, clinical staff, compliance agencies, group accounts, providers, agent plans, and brokers.

Skills

Data analysis

Statistical analysis

Communication skills

Presentation to senior management

Mentoring

Education

Bachelor's degree in related field

Master’s degree preferred in related field

Tools

SAS

R

SQL

DB2

Teradata

Oracle

Microsoft Office

Cognos

Business Objects

Job description

Company : Highmark Inc.

Job Summary

Job Description : JOB SUMMARY This job serves as a senior client analytics and decision support consultant, working closely with customers, client managers, healthcare consultants, brokers, and internal product, clinical, data, and analytics teams to prioritize data and information requirements that support customer retention, consultative strategy, and effective business decision-making. The incumbent is accountable for delivering, interpreting, and advising on client-specific financial, utilization, and performance analytics to support the sale, implementation, and ongoing optimization of product designs and strategies that deliver measurable financial and clinical value.

Essential Responsibilities

• Develop and foster internal relationships across the corporation.
• Provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners.
• Mentor colleagues with less experience on both the technical and business aspects of project and consultative work.
• Determine how decision support systems will provide information required to make effective business decisions, translate requirements into applications that employ appropriate decision support and reporting tools.
• Use broad experience and technical knowledge to propose solutions to complex business problems.
• Take the lead in driving the implementation of the recommended solutions.
• Take the lead in defining issues and ideas to be studied as well as the approach (methodological and technical) to be used in addressing studies and projects.
• Create and/or develop new methods of analysis, database design, and performance measurement or, in some cases, adaptation of existing solutions to new areas.
• Perform modeling of data sources and flows, work with data management staff to define an operational framework that will define, develop, and implement policies and security frameworks to ensure precise and secure deliver of knowledge and information.
• Provide assistance and, depending on skill and experience, lead with interpretation of raw data, statistical results or otherwise compiled information, identify follow-up action items, and prepare or assist in the preparation of written reports and/or oral presentation of findings to internal and external audiences, customer managers, clinical staff, compliance agencies, group accounts, providers, agent plans, and brokers.
• Develop and maintain moderate-to extremely-complex computer programs using 4GL programming languages (such as SAS, R, SQL) and other database technology (DB2, Teradata, and Oracle).
• Other duties as assigned or requested.

Education

• Required Bachelor's Degree in Computer/Information Science, Mathematics/Statistics, Economics, Industrial Engineering or Operations Research, or related field
• Substitutions None
• Preferred Master’s degree in or related to Mathematics/Statistics, economics, Healthcare Informatics, Healthcare Management or related field.

Experience

• Required 5 years of relevant, progressive experience as a Decision Support Analyst or equivalent training and experience in a business or clinical environment with direct responsibility for applying technology
• Preferred 7-10 years' experience independently executing advanced analysis and developing consultative deliverables.

Skills

• Strong technical skills in the mainframe, PC and Internet-based technologies to be effective and must be comfortable and proficient using large and complex databases
• Strong skills using various third-party office and report generation products such as Microsoft Office, Business Objects, Cognos, and Enterprise Guide.
• Strong communication skills.
• Must be comfortable presenting findings and offering recommendations to senior management
• Language (Other than English): None

Physical, Mental Demands and Working Conditions

Travel Requirement: 0% - 25%

Position Type Office-based

Teaches / trains others regularly

Never Travel regularly from the office to various work sites or from site-to-site

Never Works primarily out-of-the office selling products/services (sales employees)

Never Physical work site required Yes

Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Never

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and traini

Pay Range

Pay Range Minimum: $79,300.00 Pay Range Maximum: $127,100.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Contact Information for Accessibility and Accommodation

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [e-mail]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.