Senior Consultant Internal Communications

Highmark Health; Buffalo (NY); Hybrid; USD 73,000 - 117,000; Full time

Job summary

Highmark Health in Buffalo, NY seeks a communications professional who will partner with leaders across the organization to develop engaging messages and clear plans that align with our mission and Core Behaviors. The role emphasizes digital tools, intranets, emails, and talking points to reach internal audiences with an uplifting, trusted voice.

You will advise teams on best practices, execute internal campaigns, measure impact with analytics, and adapt strategies based on data.

Qualifications

• Bachelor's degree in Marketing, Communications, Public Relations, or related field.
• 5 years of relevant progressive experience in marketing, communications, or public relations.
• Experience with editing, proofreading, and SharePoint publishing.
• Experience using Google Analytics and Qualtrics for surveys.
• Knowledge of AP style writing and Microsoft tools.

Responsibilities

• Serve as a communications consultant across departments to decide what needs to be communicated.
• Develop and execute internal communications plans for corporate campaigns.
• Plan, write, edit, and deliver messages across intranets, emails, talking points.
• Measure impact using Google Analytics, SharePoint, and other metrics.
• Respond to internal crisis communication needs.
• Collaborate with matrixed teams and work independently.

Skills

Communication skills

Stakeholder management

Digital media knowledge

Project coordination

Analytical skills

Education

Bachelor's degree in Marketing, Communications, Public Relations, or related field

Tools

SharePoint

Photoshop

Illustrator

Google Analytics

Qualtrics

Job description

Company : Highmark Health

JOB SUMMARY

This job partners and consults with colleagues, leaders, and departments across our organization to identify what information team members need to: understand our organization’s mission, vision, and Core Behaviors; learn where Highmark Health is headed, why, and how. Responsible for developing engaging, clear, and concise messages, and building and executing communications plans that consider all internal audiences. Use primarily digital communications tools to connect with our audience using a voice that’s uncomplicated, uplifting, trusted, and conversational. Provide counsel to those you work with about the best communication practices and tactics that could reach the right audience outside of digital channels. Measure the impact of your communications using data analytics and use these insights to adapt your communications approaches as needed. Will be part of a matrixed team, regularly collaborating with a group, and be able to work independently.

ESSENTIAL RESPONSIBILITIES

• Serve as a communications consultant and partner with colleagues, leaders, and various departments to decide what needs to be communicated across our organization.
• Determine the most effective ways to reach internal audiences with these messages.
• Contribute to and manage small to medium projects within the assigned area.
• Develop and execute internal communications plans for special projects or corporate campaigns.
• These assignments are broad in scope and require depth of knowledge as well as creativity.
• Plan, research, write, edit, and deliver business and job-related information using digital communications tools (intranets, microsites, emails, key messages, talking points, etc.) to inform team members about our organization’s mission, vision, Core Behaviors, strategy, policies, initiatives, and events.
• Measure the success of your communications efforts using data from tools such as Google Analytics, SharePoint, and Poppulo, as well as through anecdotal feedback and other metrics that are available to you.
• Provide counsel to those you work with about the best communication practices and tactics to reach the right audience. This includes digital and non-digital channels and tactics.
• On an ongoing basis, meet with matrixed partners, ensure that messages support Highmark Health’s mission, vision, and strategy, and that internal messages align with external messages.
• Be available, when needed, to respond to internal crisis communication needs.
• Other duties as assigned or requested.

EDUCATION

• Bachelor's degree in Marketing, Communications, Public Relations, or related field.
• Substitutions 6 years of relevant, progressive experience in the area of specialization
• Preferred None

EXPERIENCE

• 5 years of Relevant progressive experience in marketing, communications, public relations, or related field.
• Preferred Experience working in health care/health insurance or a related field.
• Experience with editing and proofreading.
• Experience publishing to a SharePoint platform.
• Experience using and interpreting analytics using tools such as Google Analytics and building and analyzing surveys using tools such as Qualtrics.
• Understanding of desktop publishing (Photoshop, Illustrator) and Microsoft products (including Teams, SharePoint publishing, Excel).

LICENSES or CERTIFICATIONS

• Required None
• Preferred None

SKILLS

• Exceptional oral and written communication abilities.
• Significant expertise in their specific discipline(s).
• Knowledge of traditional and digital communications best practices, excellent communication, multitasking, organizational, research/interviewing, writing, grammar, and interpersonal skills.
• Strong influence management skills preferred with focus on building strong internal client relationships.
• Possesses and applies a broad and in-depth knowledge of the concepts, principles, practices, and processes of the specific field or discipline.
• Possesses significant expertise to complete assignments and ability to visualize, articulate, and solve problems.
• Self-starter with the ability to work under pressure independently and as part of a team.
• Knowledge of media relations strategy, including social media, and aligning internal and external messaging.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership techniques.
• Knowledge of grammar and AP (Associated Press) and corporate style writing.
• Superior attention to details.
• Able to manage multiple long- and short-term projects.

Language (Other than English)

• None

Travel Requirement

• 0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

• Position Type hybrid - 3 days a week onsite in Buffalo, NY
• Teaches / trains others.
• Occasionally Travel from the office to various work sites or from site-to-site.
• Rarely Works primarily out-of-the office selling products/services (sales employees).
• Never Physical work site required Yes
• Lifting: up to 10 pounds
• Constantly Lifting: 10 to 25 pounds
• Occasionally Lifting: 25 to 50 pounds
• Rarely

DISCLAIMER

• The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

• This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
• As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.
• In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
• Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct.
• This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

PAY RANGE

• Minimum: $72,700.00
• Maximum: $116,600.00
• Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.
• The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

DISCRIMINATION NOTICE

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

ACCESSIBILITY

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For accommodation requests, please contact HR Services Online at [e-mail]

PRIVACY NOTICE

• California Consumer Privacy Act Employees, Contractors, and Applicants Notice

ABOUT US

Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.