Senior Dealer Relationship Manager

JPMorgan Chase & Co.; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. in Houston seeks a Senior Relationship Manager for the Rivian partnership to deliver financing solutions and exceptional partnership value. You will travel up to 30% to partner locations, train staff, and lead cross-functional initiatives to drive adoption and profitability.

The role emphasizes relationship building, process improvement, and a customer-obsessed culture. This is a high-impact position that collaborates with internal teams to align priorities and execute

Qualifications

• Willingness to travel up to 30% for partner visits and events.
• Experience managing expenses with budget discipline and alignment to guidelines.
• Experience managing a large sales territory with meaningful client meetings.
• Knowledge of indirect auto finance products, including retail and lease financing.
• Experience underwriting within auto finance industry.
• Demonstrated people leadership and ability to influence outcomes.
• Proven ability to establish and maintain strong client relationships.
• Strong sales presentation skills to drive product adoption.
• Proficiency with MS Office (PowerPoint, Excel, Word).
• Experience using video conferencing tools for client meetings.
• Excellent written and verbal communication skills, including presenting to senior leaders.

Responsibilities

• Travel to partner locations and joint marketing events to support relationship growth and program execution
• Develop and deliver partner training on finance programs, contracts, policies, and procedures
• Promote best practices and help drive consistent execution across the team
• Lead product-based training for internal partners to ensure fluency in Rivian products and services
• Develop and manage monthly reporting on market dynamics and competitive intelligence
• Own execution for branch activations to support program adoption and customer engagement
• Support remarketing programs to minimize losses, strengthen retention, and address escalations and end-of-lease inquiries
• Identify and execute program enhancements that grow volume and improve profitability
• Lead strategic initiatives from concept through implementation, including coordinating cross-functional delivery

Skills

Travel 30%

Budget discipline

Large territory

Auto finance knowledge

Underwriting experience

People leadership

Client relationships

Sales presentations

MS Office

Video conferencing

Communication skills

Tools

PowerPoint

Excel

Word

Job description

Push what is possible in a fast-growing electric vehicle partnership. In this role, you will help shape a best-in-class financing experience for Rivian and its customers through strong relationships and innovative solutions. You will lead execution, drive adoption, and elevate performance through projects and training. If you thrive on ownership, influence, and building lasting partnerships, this is a high-impact opportunity.

As a Senior Relationship Manager in Chase Auto, you deliver exceptional value and a best-in-class financial partnership for Rivian, its retail locations, and consumers by driving adoption of retail and commercial financing solutions. You will build strong, trust-based relationships, support sales execution, and help ensure initiatives are implemented smoothly and consistently. You will partner with internal teams to align priorities, improve processes, and deliver outcomes that reflect our customer-obsessed culture. We succeed through collaboration, disciplined follow-through, and a commitment to exceeding expectations.

Job responsibilities

• Travel to partner locations and joint marketing events to support relationship growth and program execution
• Develop and deliver partner training on finance programs, contracts, policies, and procedures
• Promote best practices and help drive consistent execution across the team
• Lead product-based training for internal partners to ensure fluency in Rivian products and services
• Develop and manage monthly reporting on market dynamics and competitive intelligence
• Own execution for branch activations to support program adoption and customer engagement
• Support remarketing programs to minimize losses, strengthen retention, and address escalations and end-of-lease inquiries
• Identify and execute program enhancements that grow volume and improve profitability
• Lead strategic initiatives from concept through implementation, including coordinating cross-functional delivery

Required qualifications, capabilities, and skills

• Ability to travel 30% in support of partner visits and joint events
• Demonstrated ability to manage expenses with budget discipline and align to guidelines
• Experience managing a large sales territory with in-depth, meaningful client meetings
• Knowledge of indirect auto finance products, including retail and lease financing
• Experience underwriting within the auto finance industry
• Demonstrated people leadership skills, including the ability to influence outcomes through others
• Demonstrated ability to establish and maintain strong client relationships
• Strong sales presentation skills to drive adoption of products and services
• Proficiency with Microsoft PowerPoint, Excel, and Word
• Experience using video conferencing tools for client meetings
• Excellent written and verbal communication skills, including presenting clearly to senior leaders and key stakeholders

Preferred qualifications, capabilities and skills

• Strong problem-solving and execution skills in a fast-paced environment
• Advanced proficiency with PowerPoint and Excel
• Knowledge of consumer finance operations and servicing workflows