Senior Deal Desk Analyst — Revenue Operations (Hybrid)

Relativity; Albuquerque (NM); Hybrid; USD 78.000 - 118.000; Vollzeit

Zusammenfassung

Relativity in Albuquerque seeks a Senior Deal Desk Analyst to enable scalable, compliant deal execution across complex opportunities. You will partner with global Sales to structure, evaluate, and execute deals, ensuring pricing, licensing, contract terms, approvals, and handoffs align with customer needs and revenue objectives.

The role requires strong commercial judgment and analytical rigor, owning deal quality end-to-end, assessing risks, and guiding governance with collaboration across

Qualifikationen

• Bachelor's degree in Business or equivalent experience.
• At least 2 years in Deal Desk or Sales Ops.
• Experience in a SaaS environment.
• Ability to multitask and drive projects to completion.

Aufgaben

• Lead the review and execution of standard or complex deals, ensuring pricing, licensing, contract terms, approvals, and deal structure align with customer needs, revenue goals, and internal policies.
• Serve as a senior Deal Desk resource for pricing, licensing, contracting, quoting, approvals, exceptions, and lead-to-contract processes, providing clear guidance to Sales and cross-functional stakeholders.
• Partner with Sales and downstream teams to move deals through quote creation, intake and review, approvals, exception handling, and operational handoffs.
• Recommend deal paths and exception decisions that balance customer experience, revenue goals, operational feasibility, risk, and policy compliance while supporting accurate and audit-ready execution.
• Evaluate deal risk and business impact, including pricing, billing, operational complexity, and compliance requirements.
• Manage assigned Deal Desk work to support quality, turnaround time, and SLA goals by prioritizing urgent requests, removing blockers, escalating risks, and keeping stakeholders informed.
• Use data, ticket trends, stakeholder feedback, and operational insights to identify process gaps, recurring deal issues, policy concerns, and system limitations, and recommend practical improvements.
• Support new or improved deal workflows through discovery, requirements, testing, change management, documentation, training, and adoption support.

Kenntnisse

Collaboration

Communication

Contract Management

Deal Desk

Negotiation

Problem Solving

Process Improvements

Project Management

Sales Operations

Stakeholder Management

Ausbildung

Bachelor's degree in Business; or equivalent work experience

Tools

Salesforce

CPQ

Jobbeschreibung

Relativity in Albuquerque seeks a Senior Deal Desk Analyst to enable scalable, compliant deal execution across complex opportunities. You will partner with global Sales to structure, evaluate, and execute deals, ensuring pricing, licensing, contract terms, approvals, and handoffs align with customer needs and revenue objectives.

The role requires strong commercial judgment and analytical rigor, owning deal quality end-to-end, assessing risks, and guiding governance with collaboration across