Senior Database Support Engineer — Remote & ESOP

supabase

United States

Remote

USD 110,000 - 170,000

Full time

14 days+

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Benefits offered by this job

Fully Remote

ESOP

Tech Allowance

Health Benefits

Annual Off-Sites

Flexible Work

Professional Development

Job summary

Supabase is seeking an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering to improve product quality and developer experience based on real-world usage.

This role thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.

Qualifications

7+ years in technical support, databases, backend engineering, SRE, or similar field.

Responsibilities

Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
Provide consultative, proactive advice to optimize workloads and tailor guidance for advanced users.
Reproduce bugs, isolate root causes, propose workarounds, and escalate with solid reproduction steps.
Ask smart, targeted questions to turn incomplete reports into actionable cases.
Communicate clearly and empathetically with users at all levels, especially in high-impact situations.
Spot patterns across tickets and recommend improvements to documentation, tooling, and the product.
Mentor junior team members and help raise the overall bar for support quality.