Senior Data Infra Support Engineer - Remote (Taiwan)

wekatest; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

wekatest is seeking a senior technical support lead for an enterprise data infrastructure platform built for AI and compute-heavy workloads. You will bridge customers and engineering, combining deep troubleshooting with proactive success work while working remotely from Taiwan for a global client base.

The role emphasizes hands-on Linux networking, distributed storage, and automation using Python/Bash, with on-call duties and potential regional travel. Fluency in English and Mandarin is required.

Qualifications

• Over 10 years in customer-facing technical roles solving complex enterprise infra problems.
• L3+ or higher support experience with Linux-based storage, networking, virtualization, or cloud infra.
• Strong working knowledge of distributed storage systems and Linux/Unix administration.
• Understanding of networking (Infiniband, Ethernet, DPDK, UCX) with cloud and distributed storage concepts.
• Proficiency in Python and Bash, with hands-on automation experience.
• Familiarity with POSIX, NFS, S3, and log/monitoring tools like Prometheus and Grafana.
• Fluent written and spoken English and Mandarin.

Responsibilities

• Serve as the principal technical liaison between customers and engineering, addressing feature gaps and reliability concerns.
• Diagnose and resolve complex infrastructure issues across distributed environments, escalating as needed.
• Proactively monitor deployed systems using remote tooling to surface and remediate issues.
• Track and document customer cases in ticketing systems, managing multiple projects concurrently.
• Support pre-sales engineers, partners, and resellers with technical guidance during engagements.
• Contribute to knowledge assets such as FAQs and knowledge base articles.
• Participate in follow-the-sun on-call rotations with flexibility for non-standard hours and travel.

Skills

Python

Bash

English

Mandarin

Linux/Unix

Networking

Troubleshooting

Tools

Prometheus

Grafana

POSIX

NFS

S3

JIRA

Confluence

Slack

Job description

wekatest is seeking a senior technical support lead for an enterprise data infrastructure platform built for AI and compute-heavy workloads. You will bridge customers and engineering, combining deep troubleshooting with proactive success work while working remotely from Taiwan for a global client base.

The role emphasizes hands-on Linux networking, distributed storage, and automation using Python/Bash, with on-call duties and potential regional travel. Fluency in English and Mandarin is required.