Senior Data Center Support Services Technician

Ll Oefentherapie; Ashburn (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

Oracle Cloud Infrastructure in Ashburn, VA is seeking a data center technician to help build and operate the scale-out infrastructure in a 24/7 environment. You will install and configure servers, manage cabling, and collaborate with internal teams to hand off to provisioning.

The role requires 3+ years IT experience, knowledge of server and network hardware, strong communication, and a willingness to work 10-hour shifts over four days, including weekends and holidays.

Qualifications

• 3+ years working in an IT environment.
• Experience with server/storage/network hardware.
• Strong communication skills.
• Ability to work 10-hour shifts across four days.
• Experience taking on-call shifts and responding to incidents.
• Inventory management experience including ordering and shipping parts.
• Familiarity with structured cabling and fiber/copper cabling.
• Knowledge of trunk infrastructure is a plus.

Responsibilities

• Install and configure enterprise servers and cabling.
• Perform hardware break/fix replacement of FRUs.
• Rack installation, cabling, power-up, and handoff to provisioning teams.
• Troubleshoot Telco connectivity issues.
• Troubleshoot and replace network switch equipment.
• Document activities and update SOPs.
• Manage small projects and coordinate with managers for larger ones.

Skills

Server hardware

Networking hardware

Structured cabling

IT operations

On-call support

Education

2-year or 4-year degree

Tools

RAID

SAN

Linux/Unix

GRUB

Job description

Oracle Cloud Infrastructure

Schedule to cover 24/7 data center operations.

Oracle Cloud Infrastructure (OCI) has an excellent opportunity to help us build and operate the suite at significant scale, where coordinated cloud services are broadly distributed in a multi-tenant cloud environment! We are committed to providing best-in-cloud products that meet the needs of our customers who are pursuing some of the world’s biggest challenges. Sounds like you?

What you'll be doing:

• Hardware installation & configuration of enterprise servers and cabling infrastructure.

• Hardware Break/Fix replacement of FRUs

• Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.

• Troubleshooting and resolve Telco Connectivity issues

• Troubleshoot & Replace Network Switch equipment

• You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams.

• Documentation of activities and build/modify SOPs

• Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables.

• System power supplies and cabling install, fix and repair

• You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects.

Requirements:

• Knowledge of server/storage/network hardware.

• Strong interest in learning new DC concepts.

• Strong verbal and written communication skills

• Shift schedule (4 days a week, 10-hour shifts). Includes weekends and holidays.

• 3+ years working in an IT environment.

• Experience solving problems on servers, networking devices and IT equipment.

• Inventory management experience. Ordering, receiving, and shipping server parts.

• Experience taking on-call shifts and ability to respond to critical events as needed.

• Experience raising issues to Sr. onsite staff and management as needed.

• IT Hardware Concepts knowledge (RAID, SAN, SCIS, Linux/Unix, GRUB)

• Knowledge of trunk infrastructure is a plus

Preferred Qualifications

• 2-year or 4-year degree or 3+ Years of experience

• 1 year+ experience in Structured Cabling Copper/Fiber, testing of cables, Cooling and Electrical systems concepts inside the data center

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status or any other characteristic protected by law.