Lead Data Center Support Services Technician

Oracle; Harwood Township (ND); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Oracle in Harwood Township, North Dakota, seeks a seasoned professional to lead complex data center hardware support services. This role involves overseeing lifecycle management for servers, coaching teams, and driving operational efficiency while ensuring adherence to security protocols.

The ideal candidate will have a Bachelor’s degree in Computer Science or a related field, with a strong background in data center environments. Benefits include comprehensive health insurance and a 401(k) plan with match.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 2-5 years of data center experience; leadership experience required.
• Physical ability to lift up to 25 kg and work in confined spaces.

Responsibilities

• Oversee lifecycle management for servers; set standards for performance validation.
• Lead planning and execution for large-scale network builds; ensure architectures meet criteria.
• Mentor and develop technicians, promoting best practices and safety compliance.

Skills

Data center experience

Leadership

Systems administration

Electrical and cooling systems

Education

Bachelor of Science in Computer Science or Information Systems

Tools

Linux

Windows Servers

Networking fundamentals

Job description

Job Description

Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross‑functional triage, root‑cause analysis, and long‑term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops teammates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.

Responsibilities

• Oversee lifecycle management for servers and components; set standards for diagnosis, replacement, and performance validation without impacting critical workloads.
• Coach teams on advanced power distribution practices and complex hardware interventions; validate that work meets reliability, safety, and SLA objectives.
• Lead planning, risk assessment, and execution governance for large‑scale network builds and migrations; validate architecture, cabling, and end‑to‑end connectivity.
• Define acceptance criteria and sign‑off gates for network changes; ensure interoperability and error‑free integration with upstream and downstream systems.
• Own the escalation queue and trend analysis; direct complex investigations, establish fix‑forward plans, and ensure high‑quality documentation of resolutions within SLAs.
• Shape the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed.
• Govern adherence to SOPs/MOPs and site rules for all high‑risk work; ensure alignment with physical security procedures, local regulations, and audit requirements.
• Ensure comprehensive documentation, audit trails, and change records; prepare for and lead compliance reviews and remediations.
• Lead post‑incident reviews and enterprise‑level RCAs; socialize learnings and implement durable design/process changes that reduce risk across the fleet.
• Partner with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity.
• Mentor technicians and specialists; set expectations for execution quality, safety, and customer focus; build capability through training and coaching.
• Influence staffing and readiness plans for on‑call and peak events; model inclusive practices and cross‑team collaboration.

Requirements

• Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.
• Recent graduates encouraged to apply if they demonstrate interest and knowledge and a willingness to learn on the job.
• Prefer 2‑5 years of data center experience; 4 years for development preferred.
• Experience working in a mission‑critical operations environment.
• Physical ability to lift up to 25 kg, work in cramped spaces or elevated locations, lift 50 lbs. and climb a 9 ft. ladder; stand for up to 12 hours.
• Thorough understanding of data center design, including electrical and cooling plant operation.
• Airflow management expertise (hot aisle, cold aisle, containment, etc.).
• Rack and stack equipment including commissioning of new racks.
• Strong structured cabling skills on fiber and copper (e.g., loom, term & test).
• Fully competent in own area of expertise; anticipates problems and develops contingency plans.
• Leadership experience is a must—minimum 10 people in a quickly changing environment.
• Able to carry out directives without supervision, resolve issues independently, and apply stop‑gaps for damage control.
• Able to address not only technicians but management as well; coordinate with peer‑level ICs and formulate solutions to a multitude of problems.
• Able to guide junior technicians and instruct them on proper etiquette and protocol.
• Ability to stand for up to 12 hours.

Required systems & hardware expertise

• Systems administration (Linux and/or Windows Servers – especially command‑line based).
• Hardware repair, diagnosis, and break/fix.
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting).
• IT hardware concepts (RAID, SAN, x86 architecture, SCSI, FC, Ethernet, iLO).
• Base operating system installs and configuration.
• Core OS services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, serial communication, etc.

Visa and Sponsorship

Visa sponsorship is not available for this role.

Benefits and Compensation

• Medical, dental, and vision insurance, including expert medical opinion.
• Short‑term and long‑term disability.
• Life insurance and AD&DD.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care flexible spending accounts.
• Pre‑tax commuter and parking benefits.
• 401(k) savings and investment plan with company match.
• Paid time off and paid holidays.
• Paid sick leave and paid parental leave.
• Adoption assistance.
• Employee stock purchase plan.
• Financial planning and group legal.
• Voluntary benefits including auto, homeowner and pet insurance.

Equal Opportunity Employment

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.