Senior Data Center Quality & Customer Experience PM

NVIDIA Corporation; Santa Clara (CA); On-site; USD 200,000 - 322,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA Corporation in Santa Clara, CA is seeking a Sr. Customer Technical Program Manager to lead Data Center Quality and Sustaining initiatives, coordinating with OEMs/ODMs and cloud providers to ensure exceptional customer experience and reliability.

You will establish QA strategies, track KPIs, manage critical escalations, and collaborate with engineering, operations, quality, product management, and sales to drive continuous improvement.

Qualifications

• Proven track record in enterprise data center quality management and operational excellence.
• Experience leading customer program management at executive levels.
• Strong leadership for high-profile escalations across multiple teams.

Responsibilities

• Lead Data Center Quality and Sustaining activities across OEMs/ODMs and cloud deployments.
• Develop and implement joint QA strategies with NVIDIA and partners.
• Establish standards and procedures for large datacenter deployments and continuation actions.
• Lead reviews on production quality issues and report findings with corrective actions.
• Identify improvements with data analysis and metrics to drive progress.
• Collaborate with NVIDIA and partners to maintain high-quality standards.
• Develop KPIs to monitor quality performance and present to senior management.
• Mitigate quality issues to minimize customer impact.

Skills

Enterprise Data Center experience

Customer Program Management

Leadership

Data analysis

Communication

Problem solving

Six Sigma

PMP Certification

Education

BS/MS/PhD in CS/EE or related field

Tools

QMS standards

HW/SW integration

Job description

NVIDIA Corporation in Santa Clara, CA is seeking a Sr. Customer Technical Program Manager to lead Data Center Quality and Sustaining initiatives, coordinating with OEMs/ODMs and cloud providers to ensure exceptional customer experience and reliability.

You will establish QA strategies, track KPIs, manage critical escalations, and collaborate with engineering, operations, quality, product management, and sales to drive continuous improvement.