Senior Data Center Operator

Oracle; Nashville (TN); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Oracle is seeking a skilled technical author and process engineer for our Data Center Operations. You will translate complex technical concepts into clear documentation and build scalable operational procedures that enable regional teams to execute consistently.

Responsibilities include creating runbooks, governance for documentation, and aligning training materials with infrastructure changes, while driving continuous improvement across global sites.

Qualifications

• Experience in data center operations, technical support, or engineering.
• Understanding of power, cooling, cabling, and connectivity.
• Knowledge of OCI and cloud computing concepts.
• Ability to translate complex concepts into clear documentation.
• Experience creating runbooks, knowledge articles, and engineering standards.

Responsibilities

• Create and maintain operational procedures, runbooks, and engineering docs.
• Translate complex concepts into clear, actionable documentation.
• Identify gaps and standardize workflows.
• Design new processes to improve consistency and efficiency.
• Collaborate with technicians, engineers, and SMEs.
• Establish documentation governance and review processes.
• Refresh training content to reflect changes.
• Edit SCORM-based training packages.
• Drive continuous improvement using data and incident trends.
• Lead documentation efforts from incidents and deployments.
• Apply ITSM disciplines; ITIL experience preferred.
• Support region builds and expansions to meet goals.
• Liaise with project teams to manage timelines.
• Ensure safety and readiness during builds.
• Oversee installations, repairs, and logistics.
• Guide replacements/upgrades and site improvements.

Skills

Technical documentation

Process engineering

Operational excellence

Customer outcomes

Networking basics

Tools

Linux/Unix

Job description

Job Description

You need to be highly motivated, self-driven, and possess a strong combination of technical, operational, and communication skills. This role requires someone who can translate complex technical concepts and operational practices into clear, scalable documentation and repeatable processes. Success in this position depends not only on solving technical challenges, but also on capturing knowledge, improving workflows, and building operational frameworks that enable teams across regions to execute consistently and efficiently.

Key Responsibilities

• Serve as a technical author and process engineer for Data Center Operations, creating and maintaining operational procedures, standards, runbooks, knowledge articles, and engineering documentation.
• Translate complex technical concepts, troubleshooting activities, and operational practices into clear, actionable documentation for global audiences.
• Analyze existing workflows and operational practices to identify documentation gaps, process inefficiencies, and opportunities for standardization.
• Design, document, and implement new operational processes that improve consistency, scalability, efficiency, and operational readiness.
• Partner with technicians, engineers, program managers, and SMEs to capture institutional knowledge and convert it into sustainable operational procedures.
• Establish documentation standards, governance, and review processes to ensure accuracy, quality, consistency, and long-term maintainability.
• Develop, maintain, and periodically refresh operational training content to ensure procedures, standards, and onboarding materials remain current with infrastructure, process, and policy changes.
• Edit and update SCORM-based training packages and related learning materials to reflect approved operational procedures, incident learnings, region-specific requirements, and process improvements.
• Drive continuous improvement initiatives by leveraging operational data, incident trends, lessons learned, and stakeholder feedback to refine procedures and workflows.
• Lead documentation efforts resulting from incident response, RCAs, region expansions, infrastructure deployments, and operational changes.
• Apply ITSM disciplines; ITIL experience preferred.
• Support new region builds and expansions (remote and onsite) to meet quality and schedule goals.
• Serve as liaison with project teams and engineering to manage timelines, dependencies, and capacity needs.
• Partner cross-functionally to uphold safety, readiness, and operational excellence during builds.
• Oversee installations, repairs, inventory, and logistics.
• Guide replacements/upgrades and support site improvements through implementation.
• Plan and execute rack deployments, installs, and physical network changes.
• Drive preventative maintenance and facility optimization (airflow/pressure, containment, power trains) to improve stability and efficiency.
• Provide support for complex escalations.
• Evaluate operational processes, workflows, and support models to identify opportunities for simplification, automation, standardization, and risk reduction.
• Develop measurable improvements to operational procedures and track outcomes through defined success metrics.
• Drive adoption of new processes through documentation, training, stakeholder engagement, and operational change management.
• Champion a culture of continuous improvement by promoting knowledge sharing, operational excellence, and process discipline across Data Center Operations.

Required Qualifications

• Experience in data center operations, technical support, and/or engineering.
• Working knowledge of power, cooling, structured cabling, and connectivity.
• Basic understanding of network architecture and common protocols.
• Knowledge of OCI and cloud computing concepts.
• Experience supporting enterprise customers with a strong customer-outcome mindset.
• Ability to diagnose issues, identify root cause, and deliver durable fixes.
• Hands-on experience with enterprise server, storage, and networking technologies.
• Server administration experience, especially Linux/Unix.
• Demonstrated experience creating technical documentation, operational procedures, runbooks, knowledge articles, and engineering standards for technical audiences.
• Proven ability to transform complex technical concepts and operational activities into clear, concise,