Senior Data Center Support Services Technician

Ll Oefentherapie; Phoenix (AZ); On-site; USD 140,000 - 170,000; Full time

Job summary

Ll Oefentherapie in Phoenix, AZ is seeking an Oracle Data Center Engineer to bridge technology teams with Data Center Operations, focusing on reliable infrastructure and proactive improvements.

You will troubleshoot complex issues, monitor environments, document technologies, and drive small projects while shaping longer term Cloud services evolution for enterprise customers.

Candidates should have TS/SCI clearance and experience with security compliance and fast-paced enterprise environments.

Qualifications

• Active TS/SCI clearance w/polygraph.
• DoD 8140 Certification such as Security+ or higher.
• Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
• 3-8 years of experience, primarily in Data Center infrastructure Operations support and server administration in a mid‑sized environment (200 - 1000+ server systems)
• Must have demonstrated expertise in two or more of these areas: Power Capacity allocation – high and low density racks; Incident management and resolution on outages; Systems administration (Linux and/or Windows Servers); Networking (DNS, TCP/IP).
• Solid understanding of data center design, commissioning and operations best practices; examples of process improvement; attention to detail; excellent communication; process adherence; influencing skills.
• Ability to work independently, with little direct management; experience supporting large enterprises in an Operations environment.

Responsibilities

• Serve as the technical liaison between technology teams and the Data Center Environment.
• Troubleshoot and resolve data center infrastructure issues.
• Proactively monitor the customer environment by checking system logs and ticket queues; consult with other groups.
• Create and maintain documentation on technologies you support.
• Recommend corrective actions to resolve system errors and performance issues; take action to implement improvements.
• Execute small projects independently and collaborate on larger local projects; drive process improvements and automation.

Skills

Security clearance TS/SCI

DoD 8140 Certification

Bachelor's degree in CS/IS

Data Center operations

Server administration

Networking (DNS TCP/IP)

Education

Bachelor's degree in Computer Science, Information Systems, or equivalent

Job description

As an Oracle Data Center Engineer, you will be the technical liaison between the technology teams and the Data Center Environment and will be key in maintaining the Operational run aspects. You will be supporting our growth path and will be recognized as a ‘technical expert’ with a focus on core Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of Data Center environment and systems you understand which issues to upscale to the appropriate resolver groups.You willproactively monitor the customer environment by checking system error logs,monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Ideally we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1 Data Center colocation providers. This would suit an individual who is able add significant value based on existing experience whilst evolving their career upstream into Cloud Services .

Qualifications:

• Active TS/SCI security clearance w/polygraph
• DoD 8140 Certification such as Security+ or higher
• Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
• 3-8 years of experience, primarily in Data Center infrastructure Operations support and server administration in a mid‑sized environment (200 - 1000+ server systems)
• Must have demonstrated expertise in two or more of these areas:
  • Power Capacity allocation – high and low density racks
  • Incident management and resolution on outages
  • Systems administration (Linux and/or Windows Servers)
  • Networking (DNS, TCP/IP)
• You should also be able to demonstrate
  • A solid level understanding of data center design, commissioning and operations best practices and ensures their application
  • Examples of process improvement execution
  • Examples of a drive to dig into the details of a system or process to solve customer problems
  • Excellent oral and written communication skills
  • Strong Adherence to Process and be process champion
  • Strong influencing skills
• Ability to work independently, with little direct management Experience supporting large, Enterprise customers in an Operations environment